To post a new support question, click the Post New Topic button below.
Current Version: 4.9.4 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Problem With Downloads- Watermarks On Clean Replaced Images.

6 posts
Wed Sep 13, 23 12:47 PM CST

I recently have had a problem whereby downloads from the site have my watermark across the centre, it does not happen if I download the image from the order, but happens when my client does.

I have today had an order where I replaced the images with clean no watermark on them.  I ensured that when I uploaded them that the uploader did not add either the watermark or a logo.  However when they downloaded them they had a very faint watermark across them.  I am at a loss as to what to do to stop this happening.   I really want my clients to be able to download from the website as I get to know when they downloaded, yes, I can send via email, or Dropbox or WeTransfer but I need to be able to trust the website as sometimes I may be away from my office/home working and will not have access for urgent orders.

Can anyone please help?

16,405 posts (admin)
Wed Sep 13, 23 1:22 PM CST

Sounds like you have a watermark set for your download product. This is the only way it will add a watermark to the purchased download. 

Edit the download product being purchased in Photo Products -> Product Base and remove any watermarking options. 

Tim Grissett, DIA -
My Email Address:
2 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 216 times
Category: Photos
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window