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Site Message - Support Chat Code

H
40 posts
Tue Sep 05, 23 9:36 AM CST

Quick Question....briefly enabled a site message. But turned it off, deleted the content. Seems to be still appearing. 


Also, I use a 3rd party support chat system. Usually just have it collecting questions, sending me an email. Company has a process where I copy the 'chat code' so that it appears on every page a user is on. Best place to copy this code? Header? Footer? Or, maybe there's a recommended place?

Thanks in Advance!

-blair
16,312 posts (admin)
Wed Sep 06, 23 5:27 AM CST

You either did not disable it (UNCHECK Enable Site Message) or it is not actually the site message.

Design -> Header & Footer -> Head Code

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
H
40 posts
Wed Sep 06, 23 5:33 AM CST
Tim - PicturesPro.com wrote:

You either did not disable it (UNCHECK Enable Site Message) or it is not actually the site message.

Design -> Header & Footer -> Head Code

Hmm. Attached screen shots of those two pages. 

I never entered anything in the 'Head Code' page. And, as explained, the Site Message is disabled, was only enabled for a short period of time.

Any advice?

Attached Photos

-blair
16,312 posts (admin)
Wed Sep 06, 23 5:37 AM CST

That is a screenshot of your admin. Where is the screenshot of the message on the front end?

Design -> Header & Footer -> Head Code for your chat code.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
H
40 posts
Wed Sep 06, 23 5:41 AM CST

The site message is showing on visiting the site for the first time hit on the home page. Screenshot attached. That is the first question.

The second question is about the chat code placement. That should go in the Head Code section?

Attached Photos

Edited Wed Sep 06, 23 5:41 AM by Hart Photo
-blair
16,312 posts (admin)
Wed Sep 06, 23 5:51 AM CST

That is not the "Site Message". That is a Splash for the homepage (or whatever page that is).


Yes, the chat code in the head code section.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
H
40 posts
Wed Sep 06, 23 6:31 AM CST
Tim - PicturesPro.com wrote:

That is not the "Site Message". That is a Splash for the homepage (or whatever page that is).


Yes, the chat code in the head code section.

Got it. Home Page Splash Window. Now disabled. So many options you give us...I get confused obviously.

Chat button code now in the head code. Working on computer web browser pages, not on phones/tablets. Will investigate options further.

Thanks Tim!


-blair
7 total messages
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