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Partial Or Total Refund On An Order Not Reflected In Event Total

E
61 posts
Fri Jun 09, 23 6:28 AM CST

Hi
I asked a question before about how to reflect a total or partial refund in an order.

Time directed me to the order edit facility and that worked.

However, I was just reviewing a recent event where I refunded a full order and adjusted the order to show zero paid. 

I noticed the income total for the event did not change,  so in fact was incorrect.

But if I deleted the order completely the event total, and I presume the montly and annual income totals, were recalculated.

Is there any way to get the event total and other income totals to be recaculated when a partial or full refund in given and the order total adjusted  without deleting the order completely, which of course is not relevant where a partial refund is given.

Regards


Eoin Ruairí




17,180 posts (admin)
Fri Jun 09, 23 8:07 AM CST

The stats and sales you see for a gallery is totaling the cart items basically, not the actual order totals, because orders can have photos from multiple galleries. 

If you change the status to Trash for a fully refunded or, it will not calculate it in the gallery stats. Trash won't completely delete the order, but it won't calculate it in any sales totals.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
2 total messages
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