Download Size With Green Screen Background

Hello Tim,

We are having customers receiving very small images(600kb) when purchasing downloads when Green screen is turned on for the gallery.  The Max Pixels are set to 0.   I did login as her and download it as well just to make sure she didn't do something wrong.  Is there anything else that determines the size of the downloads in this situation?  Thanks.

The size of the photo and the size of the background photo. It won't upsize either. So the size the smallest one  will be the size of the download.

Thank you for the quick response. Tim. 

My player image was : 8x10 204 Pixels/inch

Background Image:  8x10 300 Pixels/inch

Downloaded image is 16x20 96 Pixels/inch 

But only 298/kb in size.   Any idea why the image is such a small file?  

Thanks for any help you can offer. 

I don't know. Does it look bad?

The GD Library which processes the photo can't restore the DPI, but it is the same file photo.

Hey Tim,

It does look as good as if I placed the .png on the background in Photoshop, but it Doesn't look terrible.   The problem we are having is when families try to upload them to shutterfly or other online platforms, it tells them the resolution is too low. 

Hey Tim,
Would there be any way or reason that the website would take 240dpi images and make them 96dpi?  That is what is happening to us when using background choice.  We are uploading out .png files sized at 1920x2400 @ 240DPI but when the customer downloads them they are 1920x2400 @ 96DPI.  Can you help me understand what might be happening here?  Should we be uploading them larger and at 96 DPI?  Thanks for any help you can offer.

Because when an image is processed on the server, it is processed using the GD Library which doesn't retain the original DPI and changes it to 96. I've attempted to make it add the original DPI because but have been unsuccessful.