Password Reset Not Working

My admin username and password are suddenly not working. My browser saves & autofills them for me and I also have them written down, so I know I am using at least the right username.

Upon trying to log in: "Username and or password is incorrect."

When I enter my email to reset it: "An email has been sent to you with further instructions."

However, I receive no email. I am not out of space on my host (I've used 46% of the space I have) and I am not sure what is causing this, since it was working fine a couple of days ago.

I have no idea why that is. I will email a file to get you logged in.

Hi Tim, 

I am also having this same problem.  I have no space issues on my server and though it says it has emailed reset instructions, they do not arrive. 

Can I edit the password directly in a file on the server, or can you send me what you were going to kelsey? Thanks,

Craig

Nevermind, I deleted my admin user in myphpadmin and then was able to make a new one. 

Hi Tim,

I have a similar problem like Kelsey has initially stated, and I have plenty of space for my hosting. I use a Gmail account, not my domain email address. I check my Gmail (inbox, spam, promotions folders) for any password reset email and cannot find it.

A little background, you've helped me in October when I switched plans on my Bluehost. I had to create a new database, and I've noticed that I was not able to email any contracts (I can create, but not email). I use a Gmail account and have not created any email addresses associatiated with my domain. I don't know if that's an issue why I can't email any contracts. 

Back to the more urgent issue here, I need help log into my Sytist account. 

Thanks,

Tri

If you are using gmail as your address in your Sytist admin to send email from, that it probably the issue. You should create a email address @yourdomain and have it forward to your gmail address and use your @yourdomain email in your Sytist settings ( Settings -> Basic Settings).

You can email me either the link, username and password to your HOSTING control panel or FTP username and password and I can reset the password.