To post a new support question, click the Post New Topic button below.
Current Version: 4.9.3 | Sytist Manual | Common Issues | Feature Requests
Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.
Customer Not Seeing New Credits
Eric
96 posts
Wed Feb 10, 21 10:21 AM CST
I'm not sure what has changed. In the past I add Account Credits and when they go through the purchase process they are able to purchase the photos with credits.
The credits are not showing. Is there a setting a missing or has something changed?
Thanks,
Eric
The credits are not showing. Is there a setting a missing or has something changed?
Thanks,
Eric
Tim - PicturesPro.com
16,271 posts
(admin)
Thu Feb 11, 21 6:16 AM CST
Perhaps they have an expired credit in their account which will cause calculation issues. If there is one, edit it and remove the expiration date.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Please log in or Create an account to post or reply to topics.
Loading more pages