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Billing Error - Taxes Not Being Added Or Collected
L
Lois Alberts
28 posts
Tue Aug 25, 20 5:55 PM CST
Tim . . I notified you the other day I found a billing issue. The situation then was that someone booked 2 sessions . . . one (1) $20 session with a $10 option added and one (1) $10 session with a $10 option added. This charge should have resulted in a charge of $50 plus tax. But they were only charged $40 plus tax. You did respond but for some reason I cannot find that post right now. Basically you did not know the cause of this problem and told me to let you know if it happened again.
Well I have not found an instance of that happening again. However, I have found several instances of taxes not being added in or charged for. See my notes below. I will email you site access info.
Order # 10091 - Booked $50 worth of sessions . . system only collected $40 plus tax. Why did it not collect the $50 session fee and taxes?
Order #10359 - taxes not added in or collected
Order # 10084 - taxes not added in or collected
Order # 10008 - taxes not added in or collected
Well I have not found an instance of that happening again. However, I have found several instances of taxes not being added in or charged for. See my notes below. I will email you site access info.
Order # 10091 - Booked $50 worth of sessions . . system only collected $40 plus tax. Why did it not collect the $50 session fee and taxes?
Order #10359 - taxes not added in or collected
Order # 10084 - taxes not added in or collected
Order # 10008 - taxes not added in or collected
Tim - PicturesPro.com
17,112 posts
(admin)
Wed Aug 26, 20 3:43 AM CST
Order 10091 you emailed me about. I do not know why the total was incorrect.
Your tax is set for Texas at 8.2500%. So people with the address from Texas gets charged that tax.
These orders the customers do not have an address in Texas and why they were not charged tax:
10359 Anniston , AL 36207 United States
10084 Hattiesburg, MS 39402 United States
10008 Sarasota, FL 34234 United States
In Settings -> Tax there is an option for "Tax rate for all pickup orders" if you do need to collect tax for out of state orders.
Your tax is set for Texas at 8.2500%. So people with the address from Texas gets charged that tax.
These orders the customers do not have an address in Texas and why they were not charged tax:
10359 Anniston , AL 36207 United States
10084 Hattiesburg, MS 39402 United States
10008 Sarasota, FL 34234 United States
In Settings -> Tax there is an option for "Tax rate for all pickup orders" if you do need to collect tax for out of state orders.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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