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Billing Error - Taxes Not Being Added Or Collected

L
28 posts
Tue Aug 25, 20 5:55 PM CST
Tim . . I notified you the other day I found a billing issue. The situation then was that someone booked 2 sessions . . . one (1) $20 session with a $10 option added and one (1) $10 session with a $10 option added. This charge should have resulted in a charge of $50 plus tax. But they were only charged $40 plus tax. You did respond but for some reason I cannot find that post right now. Basically you did not know the cause of this problem and told me to let you know if it happened again.

Well I have not found an instance of that happening again. However, I have found several instances of taxes not being added in or charged for. See my notes below. I will email you site access info.

Order # 10091 - Booked $50 worth of sessions . . system only collected $40 plus tax. Why did it not collect the $50 session fee and taxes?

Order #10359 - taxes not added in or collected
Order # 10084 - taxes not added in or collected
Order # 10008 - taxes not added in or collected
17,112 posts (admin)
Wed Aug 26, 20 3:43 AM CST
Order 10091  you emailed me about. I do not know why the total was incorrect. 

Your tax is set for Texas at 8.2500%. So people with the address from Texas gets charged that tax. 

These orders the customers do not have an address in Texas and why they were not charged tax: 

10359    Anniston , AL 36207 United States
10084    Hattiesburg, MS 39402 United States
10008    Sarasota, FL 34234 United States

In Settings -> Tax there is an option for "Tax rate for all pickup orders" if you do need to collect tax for out of state orders.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
2 total messages
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