To post a new support question, click the Post New Topic button below.
Current Version: 4.9.3 | Sytist Manual | Common Issues | Feature Requests
Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.
Edit Order Product Disappeared
S
Sean Scarmack
326 posts
Thu Aug 22, 19 12:03 PM CST
So I had an order in with a deposit of $100 required, booking total lets say $2,500...I don't like seeing my total amount being $100 and not $2,500.
I went to edit the Product total, clicked Edit, changed the total, clicked saved. My product disappeared!!!
https://www.dropbox.com/sh/9n32t72ydd2parg/AAB7l9_O7StJdROuw6nDxx2ta?dl=0
(Also I can't upload attach photos to your support anymore. JPG's, PNG, nothing)
I went to edit the Product total, clicked Edit, changed the total, clicked saved. My product disappeared!!!
https://www.dropbox.com/sh/9n32t72ydd2parg/AAB7l9_O7StJdROuw6nDxx2ta?dl=0
(Also I can't upload attach photos to your support anymore. JPG's, PNG, nothing)
X
XT
7 posts
Thu Aug 22, 19 5:12 PM CST
Same thing just happened to me. I tried to add details to the order and when I clicked save, poof! It was gone. I also can't upload the image to the feed.
Tim - PicturesPro.com
16,250 posts
(admin)
Fri Aug 23, 19 4:49 AM CST
I see why it happened and fixed for the next update. It is not gone, but the only way to get it back attached to the order is to do the following:
Click Settings in the main menu. Then underneath the left menu click MySQL query.
Copy the following line and paste it in there and replace the 12345 with the order number of that order and click run.
UPDATE ms_cart SET cart_store_product='1' WHERE cart_order='12345';
Click Settings in the main menu. Then underneath the left menu click MySQL query.
Copy the following line and paste it in there and replace the 12345 with the order number of that order and click run.
UPDATE ms_cart SET cart_store_product='1' WHERE cart_order='12345';
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
S
Sean Scarmack
326 posts
Mon Aug 26, 19 3:10 PM CST
That worked... Glad you got that fixed :)
Please log in or Create an account to post or reply to topics.
Loading more pages