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Not Able To View Buy Photo Icon On Mobile/cell Phone
D
Dre
69 posts
Wed Feb 20, 19 2:22 PM CST
Hello Tim
I'm not sure whether this is a bug, or if there is something else I need to do in the admin. Clients who are viewing their Gallery are not able to view the "Buy Photo" icon to make a purchase via mobile phone, however, the "Slideshow" and "Favourite" icons are available. On desktop, the same Gallery shows "Compare", "Slideshow", "Buy Photo", and "Favourite" icons with no issues.
Any thoughts?
Thanks
Dre
I'm not sure whether this is a bug, or if there is something else I need to do in the admin. Clients who are viewing their Gallery are not able to view the "Buy Photo" icon to make a purchase via mobile phone, however, the "Slideshow" and "Favourite" icons are available. On desktop, the same Gallery shows "Compare", "Slideshow", "Buy Photo", and "Favourite" icons with no issues.
Any thoughts?
Thanks
Dre
Edited Wed Feb 20, 19 5:20 PM by Dre
Tim - PicturesPro.com
16,262 posts
(admin)
Thu Feb 21, 19 5:05 AM CST
What if you scroll down?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
D
Dre
69 posts
Fri Feb 22, 19 8:23 AM CST
Hi Tim
When scrolling down the text "scroll down for products" appears then you can see all the product groups, but no "buy" cart icon shows even though it's selected in that price list.
Two other issues: 1) when viewing the buy all collections they are not collapsing - though they are selected to collapse in the photo products/buy alls collections, and 2) when selecting another "buy all" collection menu the previous menu doesn't collapse so you can see the chosen one - it remains on the page so one has to scroll down to see it. I have three tab menus in this price list, so if one clicks on the third menu one has to scroll down past everything else in order to view.
When scrolling down the text "scroll down for products" appears then you can see all the product groups, but no "buy" cart icon shows even though it's selected in that price list.
Two other issues: 1) when viewing the buy all collections they are not collapsing - though they are selected to collapse in the photo products/buy alls collections, and 2) when selecting another "buy all" collection menu the previous menu doesn't collapse so you can see the chosen one - it remains on the page so one has to scroll down to see it. I have three tab menus in this price list, so if one clicks on the third menu one has to scroll down past everything else in order to view.
Tim - PicturesPro.com
16,262 posts
(admin)
Fri Feb 22, 19 12:18 PM CST
Are you not seeing the same as in the attached screenshot? It won't show the buy photo icon on mobile because the product list is already on the page. This is by design.
Not sure I understand you buy all photos problem. Can you post or email me a link to a gallery so I can see?
Not sure I understand you buy all photos problem. Can you post or email me a link to a gallery so I can see?
Attached Photos
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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