To post a new support question, click the Post New Topic button below.
Current Version: 5.1.1 | Sytist Manual | Common Issues | Feature Requests
Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.
Merge Multiple Accounts W Same Customer
R
Rick Raphael
20 posts
Thu Apr 19, 18 2:24 PM CST
Tim,
I have this issue from time to time also (see Merging/linking Multiple Accounts). A customer drops an email account or for some other reason chooses to create a new account when they already have an existing account.
It would be helpful to be able to merge his prior history into the new account,
I assume from the prior response that just changing the old account to the new email address won't work?
Thx,
Rick Raphael
I have this issue from time to time also (see Merging/linking Multiple Accounts). A customer drops an email account or for some other reason chooses to create a new account when they already have an existing account.
It would be helpful to be able to merge his prior history into the new account,
I assume from the prior response that just changing the old account to the new email address won't work?
Thx,
Rick Raphael
Edited Thu Apr 19, 18 2:26 PM by Rick Raphael
Tim - PicturesPro.com
16,685 posts
(admin)
Mon Apr 23, 18 5:35 AM CST
There is not a way to merge accounts. If they haven't purchased anything from their new account, you can just delete that one and update their email address in their old account.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
J
Jennifer Harding
23 posts
Sun Sep 29, 24 6:05 PM CST
Has there been an update to this? Because I'm having the same issue with clients creating and ordering under another account because they typed their email address incorrectly. I don't want to delete one account because I don't want to lose their order history.
Tim - PicturesPro.com
16,685 posts
(admin)
Mon Sep 30, 24 9:42 AM CST
Sorry, this option is not available. I made a new note of it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Please log in or Create an account to post or reply to topics.
Loading more pages