To post a new support question, click the Post New Topic button below.
Current Version: 5.3.4 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Failed Uploads

V
29 posts
Tue Oct 18, 16 6:06 PM CST
I have images that are failing to upload and I am not sure why??

here is an example of one image that uploaded and the next that did not
error 2 uploaded error 1 did not

I have DL set to 3000px
I upload directly in batches
Attached Photos

17,180 posts (admin)
Wed Oct 19, 16 9:24 AM CST
Maybe there is something in the image data in the photos that won't upload triggering something on the server causing them not to upload.

When they are uploading, is there any error message where you see the progress bar?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
V
29 posts
Wed Oct 26, 16 9:10 PM CST
yes HTTP Error (503)

but if thats an error code related to over loading.. even if i try to load ONE of the failed images all of different sizes.. they wont load for the same error reason :(
Edited Wed Oct 26, 16 9:11 PM by Verity Adams
17,180 posts (admin)
Thu Oct 27, 16 6:02 AM CST
How about emailing me a link to your Sytist admin with the username and password and attach a photo that will not upload so I can try it out.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
V
29 posts
Thu Oct 27, 16 6:24 PM CST
ok will do
V
29 posts
Mon Dec 05, 16 8:08 PM CST
Hi Tim I am having issues again, It is really frustrating that EVERY time i load images to the website a small section do not load. all photos are edited in the same manner via lightroom and imported from the same location. I could have 3 photos next to each other of similar data and then one will no load.

this causes delay in my business and for some I appear to NEVER be able to load them

how do i resolve this as i really do need all images i select to be available on my website for sale


307 posts
Tue Dec 06, 16 1:03 AM CST
I'm having the same issue, a few of the files will fail to upload using the built in uploader. However, if I FTP the files then process it everything is fine. But that is a 2 step process and takes time. I also find that some files do not upload and do not get listed as an error when using the built in uploader. Seems FTPing the files is my only solution for now. Any thoughts on why this is happening would be appreciated.
Bruce Pham • Forever Studio • School Pictures At Their Best
17,180 posts (admin)
Tue Dec 06, 16 11:55 AM CST
I am guessing you both are hosting at Godaddy. It is an issue with godaddy as other people hosting there are getting the same thing (but not all). See this:
http://www.picturespro.com/sytist-manual/articles/issues-uploading-photos/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
V
29 posts
Tue Dec 06, 16 8:32 PM CST
f you are having issues uploading photos, there can be a number of factors, but the most common issue is Not enough memory allocated to PHP to process large photo files or post max size or upload max size are too low.

----that may explain the error when uploading 200 photos but not when i then try to upload one photo that has been previously errored---
i am getting the error 500 message
17,180 posts (admin)
Wed Dec 07, 16 1:08 PM CST
If you have one photo that won't upload at all, either getting a 500 or 403 or I/O error, then there is something in that photo data causing the error by triggering something on the server. I have seen it before. Re-exporting that photo or resaving at a slightly different size might help.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
V
29 posts
Wed Dec 07, 16 6:15 PM CST
yes but I want to understand why this is happening as all photos are edited and exported int he same manner and so it does not make sense that random photos do not work when they are all exported to the same dimensions.

it is disappointing as when i dot hen get the image to load it is out of sequence

would reverting to FTP fix this issue and if so how do i do that?
17,180 posts (admin)
Thu Dec 08, 16 6:49 AM CST
FTP uploading then processing might help especially if the error is happening before the image can be processed. Here is info on uploading via FTP:
https://www.picturespro.com/sytist-manual/articles/uploading-photos-with-ftp/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
12 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 1,107 times
Category: Error
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close