If you have a support question or comment, click the Post New Topic link below.
Current Version: 3.9.2 | Sytist Manual | Sytist Articles 

Downloading From Admin Side

 
Please log in or Create an account to post or reply to topics.
 
Bruce Pham
234 posts
Thu Apr 29, 21
4:18 PM
The new feature of downloading green screen files with backdrop is a life saver, however I am experiencing some issues with a few orders giving me an error page when I click the download with backdrops. Others work perfectly. Please check in to this. Thank you.
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Tim - PicturesPro.com
13476 posts
admin
Fri Apr 30, 21
5:39 AM
And what does that error say?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Bruce Pham
234 posts
Fri Apr 30, 21
10:07 AM
It is a blank white screen with the words in the upper left corner "An Error Has Occurred" and nothing else. It is now happening on all new orders.
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Bruce Pham
234 posts
Fri Apr 30, 21
10:26 AM
In some cases when customers have multiple package orders I can download some images but not others. My suspicion is that the backdrop gallery was changed after the order was placed or after that particular gallery was opened. I either added new backdrops or took out backdrops that were not being used. Perhaps this changed their position or identification somehow.
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Tim - PicturesPro.com
13476 posts
admin
Sat May 01, 21
4:24 AM
If you have deleted the background photo then there is no photo to create the background with and you will get an error.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Bruce Pham
234 posts
Sat May 01, 21
6:09 AM
It’s actually happening and the background files are not deleted. When I delete a background file I’m deleting files that aren’t being used. New orders are having this error message and the background files are in the gallery.
Again it’s happening on some orders but not others using the same backgrounds. In some cases it’s happening within the same order where I can download an image and within the same order I get an error when I attempt to download another image.

I thought this was happening on older orders where I had moved the backdrops around by deleting old backdrops and adding new ones but it is now happening on current new orders so I’m not sure why.
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Bruce Pham
234 posts
Sat May 01, 21
4:48 PM
I think I see a pattern. It looks like I get an error page whenever someone purchases a collection or package and within that package they select the images and background for that collection or package. All single image orders download without issues but and collection ordered I get the error page.

Hopefully this helps.
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Bruce Pham
234 posts
Sun May 02, 21
1:48 AM
I think there may be an issue when it involves collections that are set for selection only. When orders are made for collections that are set to have other products added then it allows the download. If the collection is set for selection only, I get the error page stating "an error has occurred".

Hopefully this helps you in figuring out a solution. Thanks in advance for looking in to this.

-Bruce
 
 
 
 
 
Bruce Pham • Forever Studio • School Pictures At Their Best
Tim - PicturesPro.com
13476 posts
admin
Sun May 02, 21
10:36 AM
Email me the following for me to look into it:

1) Link to your Sytist admin.

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).

3) FTP username and password.

4) And order number and the filename on that order you are unable to download from.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2019 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close