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Current Version: 3.9.2 | Sytist Manual | Sytist Articles 

Appointment Reminder "text Message"

 
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Brian Crussel
145 posts
Sat Apr 10, 21
2:35 PM
So I have it set up to send appointment reminders for both email and text message. But only the emails were sent. What did I miss in setting up things? Text messaging is working just not automatically with reminders.
 
 
 
 
 
Tim - PicturesPro.com
13476 posts
admin
Mon Apr 12, 21
4:38 AM
Perhaps the customers it is sending texts to have not given consent to receive text messages so it won't send it to them.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Brian Crussel
145 posts
Mon Apr 12, 21
10:50 AM
Where is this consent confirmation of which thou speaks? I did not see a place to turn that on or ask for it? Do they have to be registered first? I just had them book an appointment without registering as a client.
 
 
 
 
 
Tim - PicturesPro.com
13476 posts
admin
Mon Apr 12, 21
11:34 AM
Below is about consent. If you are taking a booking without them making a deposit or they don't have an account it won't ask for consent. I guess I didn't think of that scenario.

Consent

When text messaging is enabled in Sytist it will automatically add a consent option when someone creates and account, places and order and when in their My Account section. You can edit the language used on the settings page.

It is important that you get consent before sending a text to your customers. If you have gotten consent from a customer in another way you can set the consent option for their account by viewing their account in your Sytist admin & click edit from the Actions tab.

Customers can log in and go to the My Account section and click the Manage My Phone Number option to select yes or no for consent to receive text messages. If you want existing customers to select yes or no to consent you could direct them to log into their account and select this option.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Brian Crussel
145 posts
Mon Apr 12, 21
11:41 AM
Got it. Maybe a new feature in an update. Thanks again for your help!!!!!!
 
 
 
 
 
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