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People Managed To Download Photos For Free (that Are Not Free)

S
64 posts
Wed Mar 06, 24 7:24 AM CST

Hi,

On February 29th and March 1st two people managed to download their photos for free without that being an option in the gallery. I hope this was a random glitch but it drives me nuts not knowing what happened. I looked through everything but cannot find out how they did that.

Did this happen to anyone else before, did you find a problem I maybe need to address?

Thank you,
Sabine

Edited Wed Mar 06, 24 11:13 AM by Sabine Periard
16,437 posts (admin)
Wed Mar 06, 24 9:57 AM CST

How do you know they downloaded for free?

You can email me the following for me to look into it: 
  • 1) The link / URL to your Sytist admin (where you log into your Sytist admin).
  • 2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).
  • 3) The name or email of who downloaded for free and from what gallery.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
64 posts
Wed Mar 06, 24 10:15 AM CST

Emailed you, thank you!

C
105 posts
Mon Mar 11, 24 9:09 PM CST

Though I doubt it, this may be possible if they are using a program such as Burp Suite that can intercept data sent to sytist.  We had a similar problem on a different cart, I won't give the specifics here incase it is the same issue, but Tim, please contact me if you wish to know the issue we had and how we resolved this.

S
6 posts
Sun May 12, 24 3:52 PM CST

Hi Tim, this also just happened to me. I will email you

C
105 posts
Sun May 12, 24 8:04 PM CST

It would be great to know what the cause was for this and if is a bug or user driven and what the solution was for the OP on this thread. 


Craig

292 posts
Mon May 13, 24 2:22 PM CST

I would love to know the final outcome of this. Please keep us posted and how the issue was resolved. I would love to know how you were tipped off that it was happening.

Bruce Pham • Forever Studio • School Pictures At Their Best
C
105 posts
Wed Jun 12, 24 9:18 PM CST

Was the cause of this ever determined?  Would really like to know. 


Craig

16,437 posts (admin)
Thu Jun 13, 24 8:47 AM CST

We never found specific issue.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
9 total messages
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