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System Emails Are Being Delayed Or Not Delivered

71 posts
Sun Mar 27, 22 8:51 PM CST
How do I troubleshoot email delivery issues with Sytist?

The Email logs in Systist show message being sent.

Users are complaining about not receiving activation messages and I have noticed slow delivery of email notifications myself (ie. new orders, etc.)

Thanks.

John
16,152 posts (admin)
Mon Mar 28, 22 4:52 AM CST
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
71 posts
Sun Apr 03, 22 6:11 PM CST
FYI, I called GoDaddy about this ongoing issue, and the latest word is that my cron job for Sytist is causing some issues with mail delivery for my server. They asked me to either stop it for a few hours or change it from every minute to something less frequent. I changed it to every 30 minutes.

My question is, why would this cron job affect mail delivery? And whats the impact of changing the frequency like I did?

Emails still aren't flowing since changing the cron settings over an hour ago.

Thanks.

John
16,152 posts (admin)
Mon Apr 04, 22 5:16 AM CST
If you have automated emails enabled and cron job set, the cron job will send out the gallery invite emails and reminder emails. That would have no affect on the deliverability of emails and is not use for new order emails. Those are send immediately.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
4 total messages
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