Not Letting Me Login To Admin And Client Login Problems

 
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Amy Columbus
Sat Feb 15, 14
11:01 AM
I got an email this morning where the client was not able to login to her gallery. The password hasn't changed and the gallery has not expired. I tried logging into the gallery through the link I gave her and it didn't work until I logged in as a customer.

I also tried logging to the admin page and it said I had the wrong password. I tried resetting everything 3x but it still wouldn't let me log in.

Please advise.
Tim - PicturesPro.com
admin
Mon Feb 17, 14
3:42 AM
Does it always say that information is incorrect when you try to log in? Or does it just seem to refresh the page when you try to log in?

If it seems to just refresh the page when you try to log in, it is a PHP session handling issue on the server. Here is what you can do to create a workaround fix:

FTP connect to your website in your FTP program.

Navigate into your Photo Cart folder.

Create a new folder inside your Photo Cart folder named: sessions (if one does not exist)

Download the setup.php file that is inside your Photo Cart folder to your computer and open it in a text editor like notepad.

Add the following 2 lines of code on a blank line before the closing PHP tag ?>

ini_set('session.gc_maxlifetime', 1800);
ini_set('session.save_path', $setup['path']."/sessions");

Save and re-upload into your Photo Cart folder.
Edited Wed Mar 26, 14 4:47 AM by Tim - PicturesPro.com
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com

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