Multiple Payment Received Emails

 
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Phil
Mon Jan 06, 14
3:43 PM
Hi, new to photo cart and i'm getting multiple payment received emails. 10 total in the last 2 hrs. Its sending them out slower now, but seems like it keeps sending them. Is there a way to stop this and only send out one email per payment received? Also my customer also is reporting receiving these multiple emails. Thanks!
Tim - PicturesPro.com
admin
Mon Jan 06, 14
4:59 PM
What payment option are you using? It will only send out 1 payment received email to you and your customer. Sounds like something is re-triggering it.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Phil
Mon Jan 06, 14
6:45 PM
I'm using paypal, its sending the same confirmation out, now we're up to 11 times its sending the confirmation out. What triggers it to send an email out? How do i stop my customer and i from getting these repeat emails?
Phil
Mon Jan 06, 14
7:12 PM
I found the Customers > Email Logs page has a listing of the emails sent, and all these repeat emails are showing up there too. How do I stop these from going out?
Tim - PicturesPro.com
admin
Tue Jan 07, 14
6:25 AM
It sounds like the PayPal IPN keeps sending data back to your site. Maybe this is an isolated case. See if it happens the next payment.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Phil
Tue Jan 07, 14
7:13 AM
Ok but how do I stop this one from keep sending emails, its still sending emails!? I cant imagine the solution to a problem is wait till next time!
Tim - PicturesPro.com
admin
Tue Jan 07, 14
8:40 AM
Log into your PayPal account.
If you are not using the Classic PayPal , under settings switch to classic PayPal (I can't find this in the new paypal version).
Under history, click IPN history.
See if PayPal keeps sending IPN notifications.

https://developer.paypal.com/webapps/developer/docs/classic/ipn/integration-guide/IPNOperations/
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Phil
Tue Jan 07, 14
10:58 AM
Thanks for the info. Indeed paypal shows "Delivery status: Retrying, No. of retries: 13". Why does paypal show a retrying status and what tells paypal that it did go through? how do i stop this one from keep retrying?
Tim - PicturesPro.com
admin
Tue Jan 07, 14
1:28 PM
It could be some sort of network error between PayPal and your server. Maybe there is a way to stop it in PayPal where you saw the retries? I haven't really seen this before.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Phil
Mon Sep 08, 14
10:40 PM
Ok, this is happening again. I'm up to 14 retry's on a payment received notification from yesterday. How do I manually stop paypal from sending these retrys, and get its status to complete rather than "Delivery status: Retrying"?
Phil
Mon Sep 08, 14
11:37 PM
Got more feedback from my hosting provider. It seems that when my site wont load, or specifically the folder where the photo cart is in is slow to load, then I get this repeat payment received email. So my hosting provided restarted the apache instance, and comments were: "Looking into the logs I see that the domain is occasionally exceeding php spawn limits" ... "exceeding the spawn limits typically causes the site not to load. Restarting php will help temporarily but if the site continues to exceed the spawn limit it will eventually stop loading again." ... "I would recommend doing what you can to optimize your scripts." Does this help any? I'm not sure what in the Photo cart is maxing out the spawn requests. Not sure if this related to the thumbnail generation it does, but doesnt seem to be related as the timestamp on the at max spawn requests was at the time of a photo order, not processing thumbnails. Example error: /dh/apache2/apache2-bongo/logs/error.log.1:[Sun Sep 07 16:53:02 2014] [error] mod_fcgid: domain=www.---.com too many /dh/cgi-system/php54.cgi processes (current:8, max:8), skip the spawn request --- any ideas?
Tim - PicturesPro.com
admin
Tue Sep 09, 14
10:04 AM
This could be caused by the thumbnail script. Go to Settings > Gallery & Image Layout and the first option "Select function to display thumbnails", is that on Encrypted? If so, change it to standard and save. The encrypted option can be a strain on the server.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Phil
Tue Sep 09, 14
11:45 PM
Standard thumbnail - recommended -- is and has been selected. Any other ideas? Why would this cause a problem a couple days ago when the last time I uploaded/processed photos was a couple weeks ago?
Tim - PicturesPro.com
admin
Thu Sep 11, 14
7:00 AM
I have never heard the term of "exceeding the spawn limits". Maybe they have some sort of log indicating what would be doing that. Sounds more like the server is semi blocking the data coming from PayPal.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
jadine bruner
Fri Jan 29, 16
5:27 PM
I too have had customers saying they are getting numerous emails. One person said 14+ the other one said 20 + "payment received" emails. Emails sent log shows both "paypal payment received" and "payment received at (my website name)". Ughh... Any way to shut off the auto notice system in Photo Cart?
Edited Fri Jan 29, 16 5:39 PM by jadine bruner
Tim - PicturesPro.com
admin
Sat Jan 30, 16
7:59 AM
To stop the email sending if you are using PayPal standard, you will need to edit a file.

In the Photo Cart folder -> paypal_order.php

To stop the ones sent to you, remove line 128

sendEmail($to_email, $to_name, $from_email, $from_name, $subject, $admin_message);

To stop the ones sent to the customer, remove line 171

sendEmail($to_email, $to_name, $from_email, $from_name, $subject, $message);

 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
jadine bruner
Sat Jan 30, 16
9:48 AM
thank you Tim. Will that remove ALL automatic emails from going to customers or just the ones linked with paypal payments? If it removes all auto emails (when they register or place an order w no payment involved), can I still send them manually through the stystem?

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