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Item Not Flagged As Downloaded

P
3 posts
Wed Feb 01, 17 2:48 AM CST
I have created a package of 3 files and set these as digital.
When an order comes in the small d is flagged on the order, no postage has been added and shipping is showing as download. yet when I view the order there is no way of telling if the order has been downloaded by the customer.

I have a single digital offering as well, and this shows of the image has been downloaded, and gives me the option to reset if they need another attempt.

The only difference as far as I can tell is that one is a package and one is a standard product

Have I missed something, or is this a bug
16,196 posts (admin)
Wed Feb 01, 17 11:39 AM CST
I don't really recall, but seems like there might have been a bug with the downloads in a collection not showing when it was downloaded.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
P
3 posts
Thu Feb 02, 17 12:45 AM CST
is this something I will have to live with, or will there be any further investigation.?
16,196 posts (admin)
Thu Feb 02, 17 12:04 PM CST
I just went through the process of creating a package with downloads and it's just that downloads in packages don't record the downloads. It's not really a bug, but just something it doesn't do.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
P
3 posts
Thu Feb 02, 17 4:08 PM CST
Is there anyway this can be rectified, as I've started to sell the packages in decent volumes , and following up to ensure they have downloaded would make life difficult. Only around 50% of orders for single images (these are flagged) actually download, and require a followup
16,196 posts (admin)
Fri Feb 03, 17 9:24 AM CST
Sorry, but there is nothing that can be done about it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
6 total messages
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