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Editing Default Emails.

C
105 posts
Thu Apr 09, 15 4:22 AM CST
I have edited the default emails since I have had PhotoCart. Today we moved to an automated payment gateway, and as such I need to change what I have have said in the "Order Placed , and "Payment Received" emails.

When I go to do this however, the body of the default email shows no content at all.

How can this be? How can I change the emails?

I seem to be able to edit all the other default emails, it is just these two - does it have something to do with changing our payment method?

Cheers

Craig

Edited Thu Apr 09, 15 4:38 AM by Craig Stewart
16,405 posts (admin)
Thu Apr 09, 15 8:44 AM CST
I don't know why those would not show any content. If you click the < / > HTML icon, does it show any code for the email?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
105 posts
Thu Apr 09, 15 7:03 PM CST
Hi Tim

No, there is nothing in the HTML area either. If I send a test email from there, it sends ok, but just has this:

This is a test email for http://www.photography-perth.com.au/photocart

This will give you an idea of how the emails will look. This is the area where the email content is placed.


I suppose I will just have to re write the content that I want and try that - just curious as to why only those two emails have lost their content when all the others that I have modified have not. It does seem to have coincided with moving to the payment gateway, up until now we have just collected credit card numbers and processed them manually.
Edited Thu Apr 09, 15 7:14 PM by Craig Stewart
16,405 posts (admin)
Fri Apr 10, 15 7:57 AM CST
I really have no idea as to why those emails would have lost their content. Your payment option would have no effect on those email. Really strange the contents are gone.

You can get the default content of those emails from the demo here:
https://www.picturespro.com/photocart7/admin/manage.php?do=photocart&settings=emails
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
105 posts
Fri Apr 10, 15 8:48 PM CST
Hi Tim

Thanks, I will just re write them.

On another issue - since I have implemented the new payment gateway, when I get the Payment received email, the subject line now looks like this

Payment Received () for Order # 20782 Bliss Studio

Where it used to show the amount of the sale in the (). It does still show the amount in the New Order Placed Email though. Just curious why it has changed.

Cheers

Craig
C
105 posts
Mon Apr 13, 15 1:54 AM CST
Hi Tim

It seems now that some clients are receiving 3 payment received emails. This has only started happening since we have started using eWay. If I look at the "emails sent" tab under "more" in a clients account, I can see that indeed photo cart has sent it three times.

Any idea what is causing this?

People are freaking out because they think they have been charged 3 times, but this is not the case - the backend of the eWay show only one transaction.

Thanks

Craig
C
105 posts
Mon Apr 13, 15 2:06 AM CST
Just tried looking at the default emails again and noticed something odd

Can the replaced value for [PAYMENT_AMOUNT] really be correct?

As I mentioned above, the emails that we get that used to have the order amount in the subject line now only say () where the amount is meant to be.

Craig



Attached Photos

Edited Mon Apr 13, 15 2:07 AM by Craig Stewart
C
105 posts
Mon Apr 13, 15 2:18 AM CST
I have just made a test transaction and found another issue, I am not certain if it is eWay related or photoCart, but the error message seems to indicate things that are happening on PhotoCart.

After confirming the payment on eWay, I got this error message

Message sent!Message sent!
Warning: Cannot modify header information - headers already sent by (output started at /home/craigstew/photography-perth.com.au/photocart/pc_inc/functions.php:402) in /home/craigstew/photography-perth.com.au/photocart/payment/payment.update.php on line 103



EDIT:

I have been speaking with eWay, and they said that any issues are likely due to the eWay integration in PhotoCart being very outdated. That API is no longer updated.

They mentioned that you could go here http://www.eway.com.au/developers to register, though I suspect you already are, to see the updated code.

Is there any chance this could be updated?

Thanks

Craig
Edited Mon Apr 13, 15 2:54 AM by Craig Stewart
16,405 posts (admin)
Mon Apr 13, 15 7:00 AM CST
Looking at the eway return code it would appear than maybe the amount variable is not getting passed. Are the orders showing as paid and the amount?

In your screenshot it is a typo, would be payment amount.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
105 posts
Mon Apr 13, 15 6:47 PM CST
Hi Tim

Can the eWay portal be updated?

Craig
16,405 posts (admin)
Tue Apr 14, 15 5:40 AM CST
I don't have any plans on updating that.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
105 posts
Tue Apr 14, 15 7:17 PM CST
I would appreciate if you would reconsider this Tim.

I know that PhotoCart has been shuttered in terms of any new development, but you do have a large install base still using it and are still selling it. The existing features should be supported, for your users, and should be properly functional for new buyers.

This is causing issues for us - and without your help we are stuck.

Craig
Edited Tue Apr 14, 15 7:17 PM by Craig Stewart
16,405 posts (admin)
Wed Apr 15, 15 7:19 AM CST
I was looking into the error, but you didn't answer this question I previously posted:

Looking at the eway return code it would appear than maybe the amount variable is not getting passed. Are the orders showing as paid and the amount?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
105 posts
Fri Apr 17, 15 11:40 PM CST
Hi Tim.

Sorry, I missed that.

The cart shows that the order is paid, and the amount is shown in the backend of PhotoCart, so it all appears to work where it counts most.

The main issue is the multiple emails that the client receives - making them understandably think that they have been charged 3 times. The amount not showing in the subject line for the emails that we receive is not such a biggie, just something that I noticed starting with the implementation of eWay.

My other bigger concern, is that this API for eWay is no longer updated, and I am worried that at some point, it may not be supported at all and totally break.

Thanks for looking into it.

Craig

Edited Fri Apr 17, 15 11:41 PM by Craig Stewart
16,405 posts (admin)
Mon Apr 20, 15 9:48 AM CST
I'll look into newer eway integration when I get a chance.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
105 posts
Fri Apr 24, 15 1:50 AM CST
Hi Tim

I would really appreciate this, I am getting more and more annoyed clients, thinking I've charged them 2 or 3 times.

Craig
16 total messages
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