Hi - we just changed our site domain from http:// to https:// and now purchase confirmation emails are no longer sending to the admin or client even though payments are going through successfully. Also, when someone places an order, the cart still shows as ?unpaid? even though the payment has processed. We are using a payment gateway and Authorize.net as the emulator. Do I need to change the domain URL somewhere to make the notifications and cart status work again? I checked with my merchant and they said this is something you would need to help resolve. I look forward to your help!

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Are you getting other emails from Photo Cart? If so, you should contact your host about them not sending when over httpS.

For your orders not getting updated, did this work before?

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Thanks for the reply. We are getting other emails from photo cart, for example the test email that can be manually sent from the admin. Just not the purchase confirmation emails - these no longer go to the admin or the client. Is there a change I need to make to the .htaccess or do I need to update the root domain somewhere to allow these emails to work under https? I have a ticket in to my web host too.

Orders getting updated has been working all along, up until the point where we went https. I talked with my merchant and they said there are no settings that need to be adjusted on their end, that I should contact you.

Also, could you let me know the path to the .php file that generates the email confirmation and updates the order status to paid?

Please let me know your thoughts. Thanks!

Edited Tue Jan 28, 14 11:42 AM by Aaron W

The email sending function is in the photocart/pc_inc/functinos.php file line 129

photocart/pc_inc/anetres.php is the file that the payment data is sent back to and email sent about the order when the payment complete if you are using authorize.net simulator.

Sense other emails are working, maybe the host can figure out why it isn't working over httpS

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They said "because other emails are working over https, that eliminates a server or mail application issue. According to the code I see, it should work fine.

Is the developer able to look at this or give any insight?"

Could you look into our specific issue please? I've now spoken with our merchant, our host, and you in an attempt to resolve this issue. Clients are confused because their order status doesn't change once a payment is successfully processed, and email confirmations are not being sent.

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Either the wrong return URL is getting passed to the payment processor or something is blocking the response from the payment processor. You will need to email me a link to your Photo Cart admin with the username and password so I can look at the payment button HTML to check the URL that is being sent.

info@picturespro.com

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Aaron, did you get this issue resolved? We may be experiencing the same issue -- orders are not getting updated as "Paid" once we went https:

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Here's what Tim told me (thanks Tim!) and it fixed our issue right away:

The problem appears to be the way you have your address forcing the httpS. The setup.php file will need to be edited so it sends the httpS return link with the payment information.

The line $setup['url'] = "http://".$_SERVER['HTTP_HOST']."/".$setup['photo_cart_folder']."";

Needs to be changed to

$setup['url'] = "https://".$_SERVER['HTTP_HOST']."/".$setup['photo_cart_folder']."";

If you are unable to do that you can download that file and send it to me (Tim) or send me (Tim) your FTP username and password.

I hope this is helpful. Thanks! Aaron

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Very helpful. Thanks!

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