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If your Photo Cart is suddenly getting a 500 error or only displaying a blank page then you or your hosting company has updated the PHP (programming language) to PHP 7 which Photo Cart is not compatible with (and will not be compatible with) mainly because of the removal of the my_sql functions which are replaced with my_sqli functions. 

You would need to have the PHP version downgraded to 5.6 in order for Photo Cart to work. If downgrading the PHP doesn't work then you may have to update Photo Cart to the last version of 7. Download Photo Cart 7 upgrade files. Upgrade instructions.

Photo Cart was retired in 2015. Check out Sytist.

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Multiple Payment Received Emails

P
19 posts
Mon Jan 06, 14 3:43 PM CST
Hi, new to photo cart and i'm getting multiple payment received emails. 10 total in the last 2 hrs. Its sending them out slower now, but seems like it keeps sending them. Is there a way to stop this and only send out one email per payment received? Also my customer also is reporting receiving these multiple emails. Thanks!
16,312 posts (admin)
Mon Jan 06, 14 4:59 PM CST
What payment option are you using? It will only send out 1 payment received email to you and your customer. Sounds like something is re-triggering it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
P
19 posts
Mon Jan 06, 14 6:45 PM CST
I'm using paypal, its sending the same confirmation out, now we're up to 11 times its sending the confirmation out. What triggers it to send an email out? How do i stop my customer and i from getting these repeat emails?
P
19 posts
Mon Jan 06, 14 7:12 PM CST
I found the Customers > Email Logs page has a listing of the emails sent, and all these repeat emails are showing up there too. How do I stop these from going out?
16,312 posts (admin)
Tue Jan 07, 14 6:25 AM CST
It sounds like the PayPal IPN keeps sending data back to your site. Maybe this is an isolated case. See if it happens the next payment.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
P
19 posts
Tue Jan 07, 14 7:13 AM CST
Ok but how do I stop this one from keep sending emails, its still sending emails!? I cant imagine the solution to a problem is wait till next time!
16,312 posts (admin)
Tue Jan 07, 14 8:40 AM CST
Log into your PayPal account.
If you are not using the Classic PayPal , under settings switch to classic PayPal (I can't find this in the new paypal version).
Under history, click IPN history.
See if PayPal keeps sending IPN notifications.

https://developer.paypal.com/webapps/developer/docs/classic/ipn/integration-guide/IPNOperations/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
P
19 posts
Tue Jan 07, 14 10:58 AM CST
Thanks for the info. Indeed paypal shows "Delivery status: Retrying, No. of retries: 13". Why does paypal show a retrying status and what tells paypal that it did go through? how do i stop this one from keep retrying?
16,312 posts (admin)
Tue Jan 07, 14 1:28 PM CST
It could be some sort of network error between PayPal and your server. Maybe there is a way to stop it in PayPal where you saw the retries? I haven't really seen this before.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
P
19 posts
Mon Sep 08, 14 10:40 PM CST
Ok, this is happening again. I'm up to 14 retry's on a payment received notification from yesterday. How do I manually stop paypal from sending these retrys, and get its status to complete rather than "Delivery status: Retrying"?
P
19 posts
Mon Sep 08, 14 11:37 PM CST
Got more feedback from my hosting provider. It seems that when my site wont load, or specifically the folder where the photo cart is in is slow to load, then I get this repeat payment received email. So my hosting provided restarted the apache instance, and comments were: "Looking into the logs I see that the domain is occasionally exceeding php spawn limits" ... "exceeding the spawn limits typically causes the site not to load. Restarting php will help temporarily but if the site continues to exceed the spawn limit it will eventually stop loading again." ... "I would recommend doing what you can to optimize your scripts." Does this help any? I'm not sure what in the Photo cart is maxing out the spawn requests. Not sure if this related to the thumbnail generation it does, but doesnt seem to be related as the timestamp on the at max spawn requests was at the time of a photo order, not processing thumbnails. Example error: /dh/apache2/apache2-bongo/logs/error.log.1:[Sun Sep 07 16:53:02 2014] [error] mod_fcgid: domain=www.---.com too many /dh/cgi-system/php54.cgi processes (current:8, max:8), skip the spawn request --- any ideas?
16,312 posts (admin)
Tue Sep 09, 14 10:04 AM CST
This could be caused by the thumbnail script. Go to Settings > Gallery & Image Layout and the first option "Select function to display thumbnails", is that on Encrypted? If so, change it to standard and save. The encrypted option can be a strain on the server.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
P
19 posts
Tue Sep 09, 14 11:45 PM CST
Standard thumbnail - recommended -- is and has been selected. Any other ideas? Why would this cause a problem a couple days ago when the last time I uploaded/processed photos was a couple weeks ago?
16,312 posts (admin)
Thu Sep 11, 14 7:00 AM CST
I have never heard the term of "exceeding the spawn limits". Maybe they have some sort of log indicating what would be doing that. Sounds more like the server is semi blocking the data coming from PayPal.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
j
79 posts
Fri Jan 29, 16 5:27 PM CST
I too have had customers saying they are getting numerous emails. One person said 14+ the other one said 20 + "payment received" emails. Emails sent log shows both "paypal payment received" and "payment received at (my website name)". Ughh... Any way to shut off the auto notice system in Photo Cart?
Edited Fri Jan 29, 16 5:39 PM by jadine bruner
16,312 posts (admin)
Sat Jan 30, 16 7:59 AM CST
To stop the email sending if you are using PayPal standard, you will need to edit a file.

In the Photo Cart folder -> paypal_order.php

To stop the ones sent to you, remove line 128

sendEmail($to_email, $to_name, $from_email, $from_name, $subject, $admin_message);

To stop the ones sent to the customer, remove line 171

sendEmail($to_email, $to_name, $from_email, $from_name, $subject, $message);

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
j
79 posts
Sat Jan 30, 16 9:48 AM CST
thank you Tim. Will that remove ALL automatic emails from going to customers or just the ones linked with paypal payments? If it removes all auto emails (when they register or place an order w no payment involved), can I still send them manually through the stystem?
17 total messages
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