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Possible Bug - Text Message Log
G
Geoffrey Shearer
19 posts
Sat Jun 25, 22 8:01 AM CST
Hi Tim. I may have found a bug. Version 4.1.5.
This possible bug is based on texting using United States phone numbers.
I noticed in the "Text Message Log" under "Sent Messages" that Sytist attempts to match the phone number to a known customer, and then provides a clickable link to the matched customer account.
However, as near as I can tell, the matching is based only on the last four digits of the phone number, rather than the full 10 digits (US). So in my case, I am getting several customers listed because they have the same last four digits in the phone number, but different area codes and/or exchange codes.
As an example:
Customer one - John Smith - Phone number +7171235555
Customer two - Sue Jones - Phone number +5554445555
If I text John Smith, the log will show both customers.
Note that the text is not sending to both customers, but the logs are less helpful than they could be due to this. Obviously not an urgent issue. Thanks for checking.
-Geoff
This possible bug is based on texting using United States phone numbers.
I noticed in the "Text Message Log" under "Sent Messages" that Sytist attempts to match the phone number to a known customer, and then provides a clickable link to the matched customer account.
However, as near as I can tell, the matching is based only on the last four digits of the phone number, rather than the full 10 digits (US). So in my case, I am getting several customers listed because they have the same last four digits in the phone number, but different area codes and/or exchange codes.
As an example:
Customer one - John Smith - Phone number +7171235555
Customer two - Sue Jones - Phone number +5554445555
If I text John Smith, the log will show both customers.
Note that the text is not sending to both customers, but the logs are less helpful than they could be due to this. Obviously not an urgent issue. Thanks for checking.
-Geoff
Tim - PicturesPro.com
16,270 posts
(admin)
Mon Jun 27, 22 5:59 AM CST
It is just searching 4 digits because the phone numbers have not been stored in the database as just numbers. Otherwise there would be 0 results.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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