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Current Version: 4.9.3 | Sytist Manual | Common Issues | Feature Requests
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Help: How To Remove Free Downloads From A Client Account
Michael Leenheer
494 posts
Tue Jun 30, 20 12:20 PM CST
Hi Tim,
we made a little error and don't know how to undo it.
We used the feature that lets you log in as a client to help them with an order; but we forgot to log out afterwards. Later, we downloaded a zip file of some free photos from an event gallery. Now they all appear in her client area under My Account > My Downloads.
She did not attend the event and of course didn't download them herself, so she is asking me to remove the photos from her downloads list, but I can't find a way to do that! I have tried removing her account from the "People" tab on that gallery but it made no difference, and I can't delete the gallery itself because others are still using it. The free downloads don't show up as an order in the system either, so I can't change it through the order area.
Please help?
we made a little error and don't know how to undo it.
We used the feature that lets you log in as a client to help them with an order; but we forgot to log out afterwards. Later, we downloaded a zip file of some free photos from an event gallery. Now they all appear in her client area under My Account > My Downloads.
She did not attend the event and of course didn't download them herself, so she is asking me to remove the photos from her downloads list, but I can't find a way to do that! I have tried removing her account from the "People" tab on that gallery but it made no difference, and I can't delete the gallery itself because others are still using it. The free downloads don't show up as an order in the system either, so I can't change it through the order area.
Please help?
Michael Leenheer || My Sytist: https://subphoto.ca/client_galleries/demo01/
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