To post a new support question, click the Post New Topic button below.
Current Version: 4.9.2 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Unresponsive Slideshow

D
149 posts
Wed Jun 17, 20 7:19 PM CST
Hi,

I have no idea why but when a gallery image is clicked the slideshow doesn't appear.
If I refresh the slideshow section appears but everything is unresponsive.
On gallerys with sale options this also means that the product options don't show.

I have tried removing all my custom css, header code etc... but the problem still exists.

Tested in both Firefox and Safari.

Heres a public gallery link to see for yourself.
https://www.in-depthphotos.co.uk/clients/mozart-requiem/

Regards Dave
Edited Wed Jun 17, 20 7:32 PM by David Coxsell
16,247 posts (admin)
Thu Jun 18, 20 11:03 AM CST
When previewing a different theme it works. You said you removed all the extra code but there is plenty there and also some nagging popup.

####### Additional CSS ######## */ #emformcontainer { border: solid #EDEDED 1px; text-align: left !important; padding: 10px; } #emformcontainer .pc {text-align: left !important;} .modal { display: none; justify-content: center; align-items: center; flex-direction: column; height: 100vh; width: 100vw; background: rgba(0, 0, 0, 0.3); transition: 0.2s ease-in-out; opacity: 0; position: fixed; top: 0; left: 0; z-index: 999999; } @media screen and (min-width:800px) { #splashcontainer { display: none; background: #FFFFFF; width: 600px; left: 50%; margin-left: -300px; border: solid 1px #FFFFFF; position: fixed; z-index: 200; box-shadow: 0 0 8px rgba(0,0,0,.5); margin-bottom: 24px; } #splashcontainer { position: fixed !important; top: 50px !important; } } .social a { text-decoration: none; vertical-align: middle; text-align: left;} .social p {color: white; position: relative; font-size:15px !important; margin: 0;} #sidebar { right: 0; top: 330px; width: 45px; position: fixed; text-align: center; z-index:9; } .social i { vertical-align: middle; width: 40px; padding-right: 10px; position: relative; text-align: center; font-size:23px !important; line-height: 40px; } .social { margin-right: 10px; width: 300px; padding: 3px; display: inline-table; background-color: #3b5998; } .social:hover { margin-left: -200px; width: 280px; } .fbbar{background: #3b5998; border-radius: 10px 0px 0px 0px;} .instagrambar{ background: #f09433; background: -moz-linear-gradient(45deg, #f09433 0%, #e6683c 25%, #dc2743 50%, #cc2366 75%, #bc1888 100%); background: -webkit-linear-gradient(45deg, #f09433 0%,#e6683c 25%,#dc2743 50%,#cc2366 75%,#bc1888 100%); background: linear-gradient(45deg, #f09433 0%,#e6683c 25%,#dc2743 50%,#cc2366 75%,#bc1888 100%); filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#f09433', endColorstr='#bc1888',GradientType=1 ); } .messengerbar{background: #3b5998; border-radius: 0px 0px 0px 10px;} .callusbar {background: linear-gradient(45deg, #25d366, #075e54);} .mailusbar{background: #6DB9D2;} .icon-bar { width: 100%; background-color: #000; position: fixed; bottom: 0; z-index:100; } .icon-bar a { float: left; width: 16.666666666666667%; text-align: center; padding: 10px 0; transition: all 0.3s ease; color: white; font-size: 22px; } .fbm{background: #3b5998;} .instagramm{ background: #f09433; background: -moz-linear-gradient(45deg, #f09433 0%, #e6683c 25%, #dc2743 50%, #cc2366 75%, #bc1888 100%); background: -webkit-linear-gradient(45deg, #f09433 0%,#e6683c 25%,#dc2743 50%,#cc2366 75%,#bc1888 100%); background: linear-gradient(45deg, #f09433 0%,#e6683c 25%,#dc2743 50%,#cc2366 75%,#bc1888 100%); filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#f09433', endColorstr='#bc1888',GradientType=1 ); } .callusm{background: #22B601;} .mailusm{background: #6DB9D2;} .messengerm{background: #3b5998;} .whatsappm {background: linear-gradient(#25d366, #075e54);} .width100vw { border: 0; width: calc(100VW); left: 0; margin-left: calc(-50vw + 50%); position: relative; } .e-mail:before { content: attr(data-website) "@" attr(data-user); unicode-bidi: bidi-override; direction: rtl; } .tel:before { content: attr(data-tel); unicode-bidi: bidi-override; direction: rtl; } hr {border-width: 1px 1px 0; border-style: solid; border-color: #EDEDED} .preview2 {margin-left: 50px; margin-bottom: 5px; border-style: solid; border-color: #EDEDED; padding: 10px;} .faqlink {margin-left: 100px; margin-bottom: 5px; padding: 2px;} .viewfinder {border: 2px solid #4D4D4D;} .viewfaqtext tr:nth-child(odd) {background-color: #EDEDED;} .viewfaqtext th, td {border: 1px solid #EDEDED; padding: 15px;} .viewfaqtext table { margin-left: 50px; } .block {padding: 8px; margin: 8px; background-color: #EDEDED } .productconfigsoptions{ background-color: #EDEDED; padding: 10px;} #photoGallery img {border: 0px solid #EDEDED; padding: 0px} #standardPage .title { padding: 4px; } #standardPage .text { padding: 4px; } #standardPage .expire { padding: 4px; } #standardPage .photos { padding: 4px; float: left; margin: 0 10px 10px 0; } #standardPage tr:nth-child(odd) {background-color: #EDEDED;} #standardPage th, td {border: 1px solid #EDEDED; padding: 15px;} #standardPage table { margin-left: 50px; } #blogPage .title { padding: 4px; } #blogPage .text { padding: 4px; } #blogPage .expire { padding: 4px; } #blogPage .photos { padding: 4px; float: left; margin: 0 10px 10px 0; } #blogPage tr:n th-child(odd) {background-color: #EDEDED;} #blogPage th, td {border: 1px solid #EDEDED; padding: 15px;} #blogPage table { margin-left: 50px; } #bPage tr:nth-child(odd) {background-color: #EDEDED;} #b Page th, td {border: 1px solid #EDEDED; padding: 15px;} #bPage table { margin-left: 50px; } #storePage tr:nth-child(odd) {background-color: #EDEDED;} .signature {background-color: #EDEDED; padding: 15px; font-size: 12px;} #postcattags {visibility: hidden;} .product {font-size: 12px;} .product img { height: 100%; width: 100%; } #mobilemenulinks ul li { text-align: left; } #mobilemenu {text-align: left; z-index:4;} a.anchor { display: block; position: relative; top: -200px; visibility: hidden; } @media only screen and (max-width: 1200px) { #footer{margin-bottom:50px;} body{margin-bottom:50px;} #rand-95873 .nofloatsmall, #rand-556274 .nofloatsmall { width:50% !important; margin: 0 !important; } #rand-25799 .nofloatsmall, #rand-139826 .nofloatsmall, #rand-24776 .nofloatsmall { width:45% !important; margin: 0 !important;} #rand-233813 .nofloatsmall, #rand-34441 .nofloatsmall, #rand-14141 .nofloatsmall{ width:50% !important; margin: 0 !important; } #rand-375882 .nofloatsmall, #rand-900444 .nofloatsmall { width:45% !important; margin: 0 !important;} } @media screen and (min-width:815px) { #rand-557988, #rand-894269, #rand-343578, #rand-388668{ display:none; } } #rand-557988 .width100vw { background: linear-gradient( rgba(0, 0, 0, 0.75), rgba(0, 0, 0, 0.75) ), url(/sy-photos/page-photos/20190709095954-FD-1-2.jpg); background-position: center; background-size: cover; } @media screen and (max-width:1200px) { #rand-981914, #rand-994992, #rand-600793, #rand-443348, #rand-264274, #rand-40606, #rand-483710{ display:none; } } .addtocart, .submit, .submit:hover {border-radius: 80px; padding:16px; width: 276px; margin:10px; font-weight: bold;} .addtocartstacked {padding: 10px !important;} .addtocartstacked .addtocart {border-radius: 80px; padding: 10px !important;} .addtocartstacked #qty {padding: 10px !important;} ul {color: #FF8019} .description {text-align: left;} .imageview {border: 2px solid white;} .FMenu {text-align: center; padding-bottom: 20px; padding-top: 20px; } .FMenu ul {list-style-type: none; margin: 0; padding: 0px; overflow: hidden;} .FMenu li {display: inline-block;} .FMenu li a {display: inline-block; text-align: center; padding-left: 20px; padding-right: 20px; text-decoration: none;} } .photocaptioncontainer { display: none !important; } .priceblock {width: 100%; background-color: #6DB9D2; color: #FFF; font-size:25px; font-weight: bold; text-align: center; padding: 10px 0px 10px 0px;} .premium {width: 100%;background: linear-gradient(45deg, #5997AB,#6DB9D2); color: #FFF; font-size:30px; font-weight: bold; text-align: center; padding: 10px 0px 10px 0px;} .standard {width: 100%; background-color: #5997AB; color: #FFF; font-size:30px; font-weight: bold; text-align: center; padding: 10px 0px 10px 0px;} .basic {width: 100%; background: linear-gradient(45deg, #6DB9D2, #5997AB); color: #FFF; font-size:30px; font-weight: bold; text-align: center; padding: 10px 0px 10px 0px;} .firstyear {width: 100%; background: linear-gradient(90deg, #6DB9D2, #FF8019, #6DB9D2 ); color: #FFF; font-size:30px; font-weight: bold; text-align: center; padding: 10px 0px 10px 0px;} a:link .mcall {padding-left:10px; color: #FF8019;} @media (max-width: 1200px) { .sshow {height: 375px !important;} #topMainMenuContainer { display: none; } #mobilemenubuttontop { display: block; } #mobilemenubutton { display: block; } #mobilemenu { display: block; } #headerContainer { width: 100%; } .nofloatsmall { float: none !important; width: 100% !important; margin: auto;} .showsmall {display: block} .hidesmall {display: none} } ul.dropdown ul li a, ul.dropdown ul li .text { padding: 10px 10px 10px 10px; font-size: 13px; width: 270px; } .sublink{font-size: 12px; font-weight:200; color: #FF8019;} .mobilesubmenu a:link { color: #FF8019; font-size: 15px !important; margin-left: 40px; } #gototop { position: fixed; top: 8px; right: 8px; z-index: 2; display: none; cursor: pointer; background: #ffffff; border-radius: 10px 10px 10px 10px; height:25px; padding:5px; } @media (max-width:1200px) { .billarrow {display:none;} }/* ####### End Additional CSS ######## */
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
D
149 posts
Thu Jun 18, 20 3:37 PM CST
I removed all the code to test it then replaced it as it didn’t seem to make a difference.

How did you view it in a different theme?

I have an idea what it may be now though. I use sumo forms and the code I needed for that had to go in the footer file between the body tags.

If it is that, could I utilise no conflict function somehow?
16,247 posts (admin)
Fri Jun 19, 20 8:45 AM CST
In your admin go to Design -> Themes. You can preview other themes from there. I just know how to make it preview other themes in the URL.

And when previewing another theme it worked. So it is something you have added somewhere in your theme.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
D
149 posts
Fri Jun 19, 20 5:03 PM CST
Thanks Tim,

I changed the theme on the gallery page and it made no difference for me.

I removed the Sumo Forms code and it fixed it so there is a conflict with Javascript somewhere. I guess i'll have to stop using Sumo and find something else that can do it.

I was using it for exit intent popups and form popups on button clicks.
5 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 581 times
Category: Other
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close