Client's Account Credit Didn't Get Automatically Applied To Her Order

Hi,
I just got a client order where the client emailed me and said that her account credit wasn't showing on her order. I assured her that it automatically comes off of the order once she submits it, but this time it didn't. I had to go in and request a refund. Any ideas for why that might have happened?

Screen shot showing her credit that she used from last year and then the credit I applied for her this year is still there even though it's not showing up on the top in the tabs where it usually does.

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It's a bug with expired credits even if it has been used. I have not been able to create a fix for it yet.

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Tim,
Has this still not been fixed? I've had it happen with multiple clients recently and it's super frustrating.
If I extend the expiration date of the previously used credit, will the new credit show up in their cart?

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No it has not. The only way for me to fix it really is to remove the credit option completely or remove the expiration dates of credits.

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