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Current Version: 4.9.3 | Sytist Manual | Common Issues | Feature Requests
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Unable To Login
L
Libby Benson
3 posts
Thu Apr 11, 19 7:40 AM CST
I'm unable to login. It tells my UserName or password is incorrect but I haven't changed anything. Is there a work around?
I'm set up on HostMySite.
I'm set up on HostMySite.
Tim - PicturesPro.com
16,250 posts
(admin)
Thu Apr 11, 19 11:10 AM CST
Have you tried the forgot password option on the login screen to reset your password?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
N
Nora Best
8 posts
Sun Jan 17, 21 9:39 AM CST
I have the same issue after changing php versions. I login but it just resets the login screen. There is no error message. I did reset the password but no luck.
Tim - PicturesPro.com
16,250 posts
(admin)
Mon Jan 18, 21 3:48 AM CST
You can try to edit the sy-config.php file that is in the Sytist folder through the file manager in your hosting control panel.
Remove these 2 lines IF you have them and save:
ini_set('session.gc_maxlifetime', 1800);
ini_set('session.save_path', $setup['path']."/sy-phpsessions");
Then try to log into your admin again.
https://www.picturespro.com/sytist-manual/common-issues/cant-log-into-admin-page-refreshes-no-error-message/
Remove these 2 lines IF you have them and save:
ini_set('session.gc_maxlifetime', 1800);
ini_set('session.save_path', $setup['path']."/sy-phpsessions");
Then try to log into your admin again.
https://www.picturespro.com/sytist-manual/common-issues/cant-log-into-admin-page-refreshes-no-error-message/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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