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Invoice/payment Question
S
Scott Lowe
67 posts
Sun Mar 17, 19 6:32 PM CST
I had an issue with Paypal in which they challenged a charge and decided to return the fund back to the customer. This was all Paypal not the customer. Now that this has happened am I able to "delete" the payment info from the order and will that then allow me to resend the same invoice to the customer for a new payment or do I need to create a brand new invoice?
FYI in case some wonders, the customer has no clue why Paypal did this and wants to pay the for the order.
Scott
FYI in case some wonders, the customer has no clue why Paypal did this and wants to pay the for the order.
Scott
Edited Sun Mar 17, 19 6:48 PM by Scott Lowe
Tim - PicturesPro.com
16,247 posts
(admin)
Mon Mar 18, 19 5:08 AM CST
View the order in the admin and click the Edit Order tab and remove all the payment information. Then click the Email Invoice tab to email it to the customer for them to pay.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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