Paying For A Pending Order

I have a question -

We manually collect payment information and process it with our own terminal.

From time to time a credit card is declined -

When we used picturespro we could just delete the payment information and then send a link to the invoice so that they can re enter their payment information and resubmit. I realize in Sytist that there is no longer an option to send the invoice link for payment.. however, whenever I log in as the customer.. search for the order and find the order there is no option there to submit payment information even after all of the card and payment information has been deleted from the order.. it just says Pending still but no link to make payment.

Is there a way to do this? To delete the card information/payment information from the order and then have the customer pay again with a good card number?

Thanks!

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When it uses the manually collection option there isn't a way to change the info so it will accept payment again.

What you would have to do is run a query to make it take payment again.

Make note of the order number then click on Settings in the main menu.

Underneath the left menu click MySQL Query

Copy and paste this line of code, replace 123456 with the order number and click run.

UPDATE ms_orders SET order_offline='1' WHERE order_id='123456';

Then it will allow them to make payment again.

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