Slow Admin Access

Tim,
I'm having slow admin access. The website itself seems to work fine. I called go daddy to see if the server was being overloaded. They said it looked ok except that the amount of photos I have on the server takes up over 800gb. They recommended I delete old image files.
Not sure if having that many images on the server would slow down the site or the admin pages. This started just a day ago. I also checked into another sytist site that I have admin access, and it is working really fast. Also, hosted by go daddy.

Any clue as to why my admin pages are slow? Also, when I accessed the image folders from the design menu, I started deleting old images I no longer needed but accidentally deleted the index.php files within some of the folders. Would this affect the it?

Any help is appreciated.

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I am having the same issue. I also talked with GoDaddy and they said the same thing that it could be too many photos. I had about 140GB but I was able to delete a lot and got it down to 60GB. Didn't seem to help that much. I'm getting internal errors in addition to laggy performance. GoDaddy was trying to get me to upgrade my hosting service but I'm reluctant to do that because it was working fine up until yesterday.

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Exactly when mine started having issues. And yes they tried to upgrade me too. I told them that it was working fine up until yesterday 4/26/2018. Again the pages work fine and at a decent pace but the admin pages are slow and lagging.

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I went through this and moved to VPS hosting and suddenly boom, everything is so much faster

Mike

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Odd you both starting having issues at the same time, but then again you are hosting at godaddy.

Some things to try:

When in the Site Content, People or Orders sections, at the bottom of the pages are how many items to show per page. If it is 100, that can make it slow. Changing it to 20 might help.

Go to Stats -> Shopping Carts. Delete older abandoned shopping carts.

If you are using Sytist version 2.3.0 or higher, click Settings in the main menu. Then under the left menu, click “Set Gallery Previews”. This process helps speed things up if you have a lot of sub galleries.

Click Stats in the main menu. This will compile old stats and reduce the rows in the stats table.

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I actually did all that you've suggested yesterday and still slower than dirt. But again only in the admin end. Front pages are moving fine. Looks like I will be migrating away from go daddy. At the moment, I have almost 740GB of data on their server. Because I'm dealing with school photos, do you have any suggestions on a new host? I need one that can store a lot of images for a reasonable price. I'll will wait until my slow season to migrate over and of course will need your help to do so. Wish I knew Go Daddy was such a bad idea. Oh well.

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move the images to amazon S3 and then update to a better service

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Thanks Michael for the input. As soon as my season is over I'll start fresh without any images, sometime in May or June I'll delete all image files from the go daddy...migrate sytist over to a new host and look into Amazon S3 storage. Hopefully this will resolve all this. It really stinks to wait over 20 seconds to change move from one page to another in the admin.

Edited Wed Mar 28, 18 2:29 PM by Bruce Pham

I had 250GB+ and deleted 90% and moved 10% to S3, if I had had more time I would have moved more before server change. Having the database and the website on the same machine at the host has made a really vast difference. Website backup was 10 minutes, now just a few seconds - I am now restoring most of the galleries via S3, will take time but means I can move webserver at any time (never again hopefully) and there will be no effect on images, no reason to lose all your galleries if you start migrating now

Mike

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Hi Mike.

Could you tell more about your S3 move?

Has it improved the load speed of images? How much is it costing? Was the move seamless to your customers, e.g. do their favourites in their account need to be re-setup? Are you using a Euro based endpoint?

I really need to investigate moving images to S3.

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Based in the UK so yes Europe

Only really just starting but S3 seems cheap, PC busy at present but will try to grab some details later

Clients have no idea of the difference

Mike

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I opened an account with Amazon S3, however it is just the basic free tier. I'm assuming that once I upload all these images and go over the allotted space that they give for free tier service, they'll just bill me for the amount of space I'm taking up? I started to move images to S3, everything is smooth so far. Admin pages are still lagging. Once I completely moved the images, any suggestions for a good hosting service to replace GODADDY?

Edited Thu Mar 29, 18 12:47 PM by Bruce Pham

you get charged for hosting, you get charged for access and you get charged for the action of uploading

As an example if I get my 250GB uploaded again it will cost me $5.75 a month to host
This month I have approx 1 million GET or PUT or List requests which will cost about $5, I wish that was people looking but mostly the uploading

Mike

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I S3 uploaded 80GB, first 50GB is FREE. My first month bill was 89 cents.
The Projected second month is $1.89.
I am on Saratoga Hosting for the first month after 8 years with 1and1.
As all here say, host with Saratoga, you will not regret it. Well, the regret will be you didn't change sooner!

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Thanks guys, this sounds like a plan. I will look in to Saratoga and keep my S3 as the storage.

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Hi Tim, since a few days Sytist got very slow (frontend as well as admin's area). It takes up to 1 minute just to list customer's galleries or 3 minutes begin loading gallery photos. Hosting provider stats tells everything is fine (five-star performance level report). We didn't changed anything and we never had any issues with sytist since many years.

All photo-files are stored locally on server. Newest version of Sytist installed.

I've searched the forum for any similar issues and tried all the solution suggested, but still unchanged.

Can we purchase a support-ticket, so you can have a look inside?

Regards,

Lucas

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Issue was sucessfully solved. Here's what happened:

A customer has add the entire gallery (> 1.000 pics) to cart several times (101 x 'all pictures'). Don't know how to do this, as I were unable to open the cart (server timeout). After deleting the shopping cart, everything was fine.

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