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Current Version: 4.9.3 | Sytist Manual | Common Issues | Feature Requests
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Dropdown Lists Not Working
D
Dean Lake
10 posts
Sat Dec 09, 17 10:41 AM CST
A customer reported this morning that Tennessee was missing from the states dropdown list on my site. She was able to finish the order by using the ------- entry. When I checked, the dropdown lists for state and country were completely blank. I am on the Dec 4 update.
Tim - PicturesPro.com
16,250 posts
(admin)
Sun Dec 10, 17 7:41 AM CST
Go to Settings -> Shipping and be sure United States is selected. That controls the countries/states on the checkout page too. Sounds like it is unchecked for some reason.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
D
Dean Lake
10 posts
Sun Dec 10, 17 11:08 PM CST
The US is checked as default. No other countries are checked. All states are enabled. Nothing wrong there. Anywhere else things could be messed up? Drop downs still not working. States don't drop down at all. Nor countries.
Tim - PicturesPro.com
16,250 posts
(admin)
Mon Dec 11, 17 7:29 AM CST
Is the Ship To checkbox checked? That's what enables it.
If it is already checked and the country and states are still not showing, you will need to email me the link to your Sytist admin with the username and password so I can look.
If it is already checked and the country and states are still not showing, you will need to email me the link to your Sytist admin with the username and password so I can look.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Tim - PicturesPro.com
16,250 posts
(admin)
Mon Dec 11, 17 7:29 AM CST
Attached screenshot.
Attached Photos
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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