To post a new support question, click the Post New Topic button below.
Current Version: 4.9.3 | Sytist Manual | Common Issues | Feature Requests
Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.
Multiple Accounts Registered With The Same Email Address
A
Aaron W
124 posts
Fri Dec 08, 17 2:37 PM CST
Hi, we've had several instances of separate accounts being set up and registered using the same email address. Like if a client doesn't realize they already have an account, and then they go to set one up, the system allows them to create a second account with the same email address as the existing account. This causes a lot of confusion, like when items were previously saved to a cart.
Is there a way to have the system set a limitation to one account per email address, regardless of whether the new account is created on the front by the client, or manually on the back end?
Is there a way to have the system set a limitation to one account per email address, regardless of whether the new account is created on the front by the client, or manually on the back end?
Tim - PicturesPro.com
16,249 posts
(admin)
Sun Dec 10, 17 7:33 AM CST
I am unable to duplicate this. Sytist does check for existing email addresses when an account is created. Are you able to duplicate being able to create an account with an email address that already exists and if so, what are the exact steps?
Attached Photos
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
A
Aaron W
124 posts
Mon Dec 11, 17 10:55 AM CST
When we (as Admins) create an account on behalf of a client, the client is able to create a separate account (on the front end) making use of the same email address. The system accepts the duplicate email and two distinct accounts exist, each with the same email address. I'd say this happens 2-3 times a month.
Tim - PicturesPro.com
16,249 posts
(admin)
Mon Dec 11, 17 12:19 PM CST
The last update released today, 2.5.2, should fix it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
A
Aaron W
124 posts
Mon Dec 11, 17 12:21 PM CST
Awesome, thanks!
H
Hector Islas
3 posts
Mon Jan 13, 20 1:21 PM CST
Did this get fixed? I created an account for a client and she was able to create another one with the same email.
Tim - PicturesPro.com
16,249 posts
(admin)
Tue Jan 14, 20 5:07 AM CST
Yes, it was fixed a long time ago and I just now double checked and can't not create a duplicate account. I don't know how your customer could.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Please log in or Create an account to post or reply to topics.
Loading more pages