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Current Version: 4.2.0 | Sytist Manual | Sytist Articles  | Common  Issues

Sytist Not Receiving Orders

 
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Malcolm
15 posts
Mon Sep 05, 22
10:19 AM
Hi Tim,
We are having problems after the latest updates, Stripe is showing we have payments, but the orders are not showing up in Sytist, customers are reporting they are not receiving emails about there order. The first order I checked did eventually turn up and the customer received the email about 2 hours later?
Malcolm
15 posts
Mon Sep 05, 22
10:47 AM
If this helps, this is a screen shot from Stripe.
Attached Photos

Tim - PicturesPro.com
14760 posts
admin
Tue Sep 06, 22
7:22 AM
Since you had a order come in hours later, that tells me something on the server it blocking the response from Stripe. If you click the arrow next to failed see if it gives you more details.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Malcolm
15 posts
Tue Sep 06, 22
2:51 PM
Thanks Tim, much appreciated.
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