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Current Version: 4.2.0 | Sytist Manual | Sytist Articles  | Common  Issues

Appointment Reminder Emails

 
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Simone Amaduzzi
32 posts
Sat Aug 27, 22
2:04 PM
Hi Tim,

My website stop sending appointment reminder emails since August 23rd and I don't know why, all other automated emails are working. Please help
Tim - PicturesPro.com
14758 posts
admin
Mon Aug 29, 22
4:35 AM
Do they show up in Stats -> Email Logs?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Simone Amaduzzi
32 posts
Mon Aug 29, 22
10:15 AM
No, I only see the booking confirmation emails but not the reminder
Tim - PicturesPro.com
14758 posts
admin
Mon Aug 29, 22
11:47 AM
You can email me the following for me to look into it:

1) Link to your Sytist admin.

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).

3) A couple of examples of what should have been sent.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Lori Nye
26 posts
Mon Aug 29, 22
12:48 PM
Hi Tim,
I know this would be huge pain, but when you go into someone's website and fix something, would you be able to come back and fill in what the action was.

I know I really try to search the forum for an answer to my question before asking a possible duplicate question so as not to take more of your time for something that may have already be asked and fixed.

Maybe it would save you time, maybe not. That would be up to you.

Thank you for your prompt responses even for duplicate questions. It must get frustrating.
Tim - PicturesPro.com
14758 posts
admin
Mon Aug 29, 22
1:03 PM
No automated emails have been send since then and that means the cron job stopped working on the server. You will see 2 pending here that were never sent:

You will have to get with your host about the cron job not working.
https://www.picturespro.com/sytist-manual/settings/automated-emails/
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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