If you have a support question or comment, click the Post New Topic link below.
Current Version: 4.3.1 | Sytist Manual | Sytist Articles  | Common  Issues | EMAIL SENDING / RECEIVING TROUBLESHOOTING

System Emails Are Being Delayed Or Not Delivered

 
Please log in or Create an account to post or reply to topics.
 
John Rumball
67 posts
Sun Mar 27, 22
8:51 PM
How do I troubleshoot email delivery issues with Sytist?

The Email logs in Systist show message being sent.

Users are complaining about not receiving activation messages and I have noticed slow delivery of email notifications myself (ie. new orders, etc.)

Thanks.

John
 
 
 
 
 
Tim - PicturesPro.com
14890 posts
admin
Mon Mar 28, 22
4:52 AM
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
John Rumball
67 posts
Sun Apr 03, 22
6:11 PM
FYI, I called GoDaddy about this ongoing issue, and the latest word is that my cron job for Sytist is causing some issues with mail delivery for my server. They asked me to either stop it for a few hours or change it from every minute to something less frequent. I changed it to every 30 minutes.

My question is, why would this cron job affect mail delivery? And whats the impact of changing the frequency like I did?

Emails still aren't flowing since changing the cron settings over an hour ago.

Thanks.

John
 
 
 
 
 
Tim - PicturesPro.com
14890 posts
admin
Mon Apr 04, 22
5:16 AM
If you have automated emails enabled and cron job set, the cron job will send out the gallery invite emails and reminder emails. That would have no affect on the deliverability of emails and is not use for new order emails. Those are send immediately.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close