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Disable Payment Not Working

 
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Selina Metcalfe
5 posts
Tue Jan 04, 22
12:25 PM
Before Christmas I did pet photos with Santa for an SPCA fundraiser. The participants had the option to purchase additional images, but because all of those funds were going to the SPCA I didn't want any of the money lost to credit card processing fees.
I disabled Stripe for that gallery, so the only payment option would be offline/etransfer, however some people still managed to pay by credit card and I don't know how this happened. Is there another step required to disable the payment?
When I go in to make a purchase as a visitor, I only see the offline payment option so I'm having a hard time understanding how they would get linked into Stripe.
Marco Cappalunga
169 posts
Tue Jan 04, 22
2:31 PM
This already happened to me years ago, but with PayPal ,then with an update (I don't remember which one)the problem was solved.
https://www.picturespro.com/support-forum/sytist/index.php?t=43914-payment-disabled-but-customer-paid-with-paypal
Are you on an older version ?
 
 
 
 
 
Tim - PicturesPro.com
14068 posts
admin
Wed Jan 05, 22
5:40 AM
I don't know why they would be offered a payment option if it is disabled. If you can tell me a couple of order numbers I can take a look.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Selina Metcalfe
5 posts
Thu Jan 06, 22
4:30 PM
Marco, I'm not sure. I just started using Sytist in the past few months so I would guess that it is up to date.

Tim, Order #10131 paid with MC and Order # 10127 paid with Visa, both through Stripe.
Tim - PicturesPro.com
14068 posts
admin
Fri Jan 07, 22
4:40 AM
They placed the order with the off line option, but then paid the invoice with the credit card after that. There will be a pay now button for offline orders.

I can add to the config file an option to not show pay now button on orders placed with pay offline payment option, which also means they can't pay later with credit card if they change their mind.

Let me know if you want me to add that.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Selina Metcalfe
5 posts
Fri Jan 07, 22
2:09 PM
That would be great.
Will that be available on future event galleries as well or just this one?
Tim - PicturesPro.com
14068 posts
admin
Mon Jan 10, 22
5:16 AM
I have made the change. This will apply to all galleries.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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