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Pre-order Problem

 
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John Rumball
55 posts
Sat Nov 13, 21
6:08 PM
A client purchased trader cards for each of her two children in two different orders during pre-order.

After pre-order, she was able to go in and pick the photo for one of the orders, but cannot do it with the second order.

I looked at the back end, logged in as her and don't see an option to choose for pre-ordered items.

Please help!!

Thanks.
 
 
 
 
 
Tim - PicturesPro.com
13955 posts
admin
Mon Nov 15, 21
4:03 AM
Is it a quantity of 2 for the one she purchased for both of the kids? Meaning instead of showing 2 different products it is 1 with quantity of 2?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
John Rumball
55 posts
Mon Nov 15, 21
7:09 AM
No... two separate orders, qty of 1 in each.
 
 
 
 
 
Tim - PicturesPro.com
13955 posts
admin
Mon Nov 15, 21
7:34 AM
Either she has 2 accounts, one for each order, or when she placed the second order the first one basically turned into the final order on the second one as if a photos was selected for the product. You may have to issue her a print credit for the one she can't select a photo for.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
John Rumball
55 posts
Mon Nov 15, 21
10:25 AM
OK thanks. That's what I'll do.
 
 
 
 
 
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