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Pre-order Problem

75 posts
Sat Nov 13, 21 6:08 PM CST
A client purchased trader cards for each of her two children in two different orders during pre-order.

After pre-order, she was able to go in and pick the photo for one of the orders, but cannot do it with the second order.

I looked at the back end, logged in as her and don't see an option to choose for pre-ordered items.

Please help!!

Thanks.
17,175 posts (admin)
Mon Nov 15, 21 4:03 AM CST
Is it a quantity of 2 for the one she purchased for both of the kids? Meaning instead of showing 2 different products it is 1 with quantity of 2?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
75 posts
Mon Nov 15, 21 7:09 AM CST
No... two separate orders, qty of 1 in each.
17,175 posts (admin)
Mon Nov 15, 21 7:34 AM CST
Either she has 2 accounts, one for each order, or when she placed the second order the first one basically turned into the final order on the second one as if a photos was selected for the product. You may have to issue her a print credit for the one she can't select a photo for.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
75 posts
Mon Nov 15, 21 10:25 AM CST
OK thanks. That's what I'll do.
5 total messages
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