Pre-order Problem

A client purchased trader cards for each of her two children in two different orders during pre-order.

After pre-order, she was able to go in and pick the photo for one of the orders, but cannot do it with the second order.

I looked at the back end, logged in as her and don't see an option to choose for pre-ordered items.

Please help!!

Thanks.

Edited by

Is it a quantity of 2 for the one she purchased for both of the kids? Meaning instead of showing 2 different products it is 1 with quantity of 2?

Edited by

No... two separate orders, qty of 1 in each.

Edited by

Either she has 2 accounts, one for each order, or when she placed the second order the first one basically turned into the final order on the second one as if a photos was selected for the product. You may have to issue her a print credit for the one she can't select a photo for.

Edited by

OK thanks. That's what I'll do.

Edited by