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Adding To Cart From Favs List

 
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jadine bruner
75 posts
Sat Oct 30, 21
3:23 PM
Just had a customer saying she could not get photos to go into her cart. Long story short, we figured out that she was trying to add to the cart from her favorites list. I also went in to do a mock order, and yes, I too could not get photos to go to the cart that were in my favorites list. There is an "add to cart" option in the favs list, but it just spins its wheels if you try to add to cart from favs. Sooo... customer has to go back to where they found their photos and add that way.
Is this normal??? Seems if there's an option to add to cart to favs that it would let you. ??
Is there something I need to change on my end as admin??
Any help is greatly appreciated!!!!
Tim - PicturesPro.com
13955 posts
admin
Mon Nov 01, 21
11:42 AM
How are you trying to add them to cart? Are you clicking on a thumbnail and adding to cart from there or something else? I can not duplicate any similar issue.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
jadine bruner
75 posts
Mon Nov 01, 21
8:23 PM
I click on my saved "favs" up at the top and then click the 'cart icon' below a photo that is in my favorites. It just spins and will not put that in my cart. Doing this from my desktop.

I've had a few customers saying they couldnt get items into their cart (it just spins) and I just narrowed it down to that it is happening when they try to add items to their cart FROM their saved favorites list.
Tim - PicturesPro.com
13955 posts
admin
Tue Nov 02, 21
6:31 AM
You can email me the following for me to look into it:

1) Link to your Sytist admin.

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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