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"missing Token", Error Message

 
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Simon Elwell
27 posts
Tue Jul 30, 19
10:30 PM
Hi Tim,

Looks like we have a serious problem accepting payments through Stripe.

Customers are getting the "missing Token" error message and we cannot take any more payments through stripe.

Their support says,
Support: Does this happen on all transactions Simon?
Simon: yes
Support: Got it
Support: I see about 2 transactions that had an error
1564537874883.png

Support: Will it be these 2 today?
Simon: there are many, but we stopped receiving payments around 9.30pm last night
Support: I see. We're you able to capture a screenshot of the error?
Simon: Screen-Shot-2019-07-31-at-1.39.43-PM.png
Support: Thanks for the screenshot, Checking further for you
Support: Hello Simon, Are you able to send me a Snippet please, looks like there's an issue with the integration
Simon: A snippet of what
Support: Of the coding that you're using for your website?
Simon: We have a third party plugin that goes in our site https://www.picturespro.com/sytist/
Support: 'Cos the error code that your account is currently getting **400 means there's a missing parameter on the code, I'll get this site over and the screenshot to our specialized team to help out with the investigation.
 
 
 
 
 
Sitist and Pictures Pro User. Wellington New Zealand
This reply was deleted.
Simon Elwell
27 posts
Tue Jul 30, 19
10:41 PM
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Attached Photos

 
 
 
 
 
Sitist and Pictures Pro User. Wellington New Zealand
Simon Elwell
27 posts
Tue Jul 30, 19
10:51 PM
Also, we recently implemented a second payment method. eWay. Could this be conflicting?
 
 
 
 
 
Sitist and Pictures Pro User. Wellington New Zealand
Tim - PicturesPro.com
11965 posts
admin
Wed Jul 31, 19
5:42 AM
Did it stop working after you enabled eWay? I don't think there would be a conflict, but if so, I would disable it and see if stripe starts working again. There is no reason within Sytist for it to just suddenly stop working without any changes to the code.

Another, maybe something happened on the server to cause this. Something you can try is to download the Sytist files from the order you purchased it on in the my account section:
https://www.picturespro.com/index.php?view=account

Unzip it and upload the sy-inc folder from the sytist_UPGRADE_files to your server overwriting the existing sy-inc folder.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Simon Elwell
27 posts
Thu Aug 01, 19
5:29 AM
Hi Tim,
No change after replacing upgrade files.
Cheers
Simon
 
 
 
 
 
Sitist and Pictures Pro User. Wellington New Zealand
Tim - PicturesPro.com
11965 posts
admin
Thu Aug 01, 19
5:57 AM
Looking at some old emails, I believe the problem is with having eWay too. They cause conflicts with each other (javascript conflicts). You will only be able to use one or the other.

You would need to turn off eWay and also remove any credentials added to it.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Simon Elwell
27 posts
Thu Aug 01, 19
7:03 PM
Is there no way of an update fixing this issue on the next release?
I have 3 businesses that that will be using the sytist site and I need to separate the payments into their different payment methods. I have PayPal setup, Stripe SetUp and now eWay. Unless there was way to add a second PayPal account, then that would be great. Otherwise could you look at this?
 
 
 
 
 
Sitist and Pictures Pro User. Wellington New Zealand
Tim - PicturesPro.com
11965 posts
admin
Fri Aug 02, 19
11:06 AM
I will make a note to look into it, but it is something between the 2 companies code that interferes with each other.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Simon Elwell
27 posts
Sat Nov 02, 19
10:03 PM
Hi Tim,
Did you manage to take a look?
Regards
Simon
 
 
 
 
 
Sitist and Pictures Pro User. Wellington New Zealand
Tim - PicturesPro.com
11965 posts
admin
Mon Nov 04, 19
4:22 AM
I added a new Stripe option. Try using the new one (Settings -> Checkout & Payment).
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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