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Current Version: 3.5.3Sytist Manual | Sytist Articles 

Double Charges - Order Is Created Twice

 
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Michael Leenheer
331 posts
Thu Apr 25, 19
12:13 PM
Hi Tim, twice in the last week (since our update - not sure if that's connected) we have had clients place an order that went through twice.

The first order appears in Sytist correctly, the second one is a blank order for the same dollar amount. On both occurrences the clients were using "Square" as the payment option.

We have had other orders go through correctly, so I'm not sure if there are other common elements. I spoke to the one person directly afterwards and she said she was sure she didn't double-click the pay button or anything. Any ideas?
Attached Photos

 
 
 
 
 
Michael Leenheer | New Light Photography - SUB Photo
Tim - PicturesPro.com
11440 posts
admin
Fri Apr 26, 19
6:48 AM
It seems it can happen if someone is on a slow connection and double clicks the submit button (only with the square option). I'll email you a file I have made changes to that should prevent that.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Joey Freeman
80 posts
Tue Apr 30, 19
3:04 PM
Hey Tim,
Can you please send me this file as this is happening to me as well. Thanks

Joey Freeman
Joey Freeman
80 posts
Tue Apr 30, 19
3:08 PM
Michael Leenheer beware that square charges them twice as well.
Michael Weeks
236 posts
Wed May 01, 19
5:15 AM
Had it happen once, worst issue was Square taking 3 weeks to refund

Mike
Joey Freeman
80 posts
Wed May 01, 19
8:46 AM
Dang really? I have always had good luck with square refunding quickly.
Michael Leenheer
331 posts
Wed May 01, 19
2:13 PM
Since applying Tim's patch I haven't had any further issues. (And yes I did refund the charges through Square successfully.) Thanks for the support, Tim!
 
 
 
 
 
Michael Leenheer | New Light Photography - SUB Photo
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