To post a new support question, click the Post New Topic button below.
Current Version: 4.8.5 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Need To Turn A Shopping Cart Into An Order

M
55 posts
Mon Feb 11, 19 11:48 AM CST
I had a customer, not logged in, put stuff in her cart and then when I saw her in person yesterday she paid me for the items. How can I without having to go through all of her pictures easily turn the shopping cart into an order?

Thanks

16,148 posts (admin)
Mon Feb 11, 19 1:10 PM CST
The only way to do it is have her create an account or log in on the computer or device she added the items to cart with. Then you can log in as her and place the order.

Otherwise, you would need to manually create the order.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
M
55 posts
Mon Feb 11, 19 1:31 PM CST
:( Ok. If we could put this on the wish list it would be appreciated. I run into this situation frequently and I would guess I'm not alone.
Thanks
145 posts
Mon Feb 11, 19 2:44 PM CST
There is a way to force people to log in before ordering. I’m not sure where it is in settings but it will 90% solve the problem.

There isn’t much you can do about the ones that don’t complete the check out process.
This reply was deleted.
S
182 posts
Mon Jun 17, 19 3:23 AM CST
When this happens I just log in to the site with her passcode (eg pretend to be her, use here email address etc if you have it). Place the order like you were the customer and check offline payment. Then you can mark it as paid on the admin side and it's done.
L
382 posts
Mon Jun 17, 19 4:06 AM CST
I did this today too - not sure if it's new as im sure before you had to ask their password? ( annoying )
But last night I client couldn't pay - I dare say her system not mine - substantial order I didn't want to lose - lol! and sent me an email saying she wished to pay by CC over the phone.

Frustrating as I no longer have this ability - it cost more with the bank than I earned by people choosing this method... anyway: boring.

Sooo, I was able to log in as her - omg! Revelation, no password, no dicking about .. she gave me her CC deets, I entered them in over the phone and the order was placed AS HER and confirmation sent to her, nothing else for me to do - hallelujah!

I don't require people to create accounts though, so unsure if this works if you do not....

Sarah -the only trouble with your method ( which I have done before ) is that it's annoying to re-create an order that is already sitting there ready to go...it's like UGH! or maybe that's just me, ha ha.
7 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 631 times
Category: Orders
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close