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Download File Empty Error

 
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Kenneth Leek
22 posts
Fri Apr 03, 15
6:12 AM
Hey guys, hoping someone can help quickly.

After a customer has bought a single download the order goes through no problems but when they download the file and try to open it, they are getting an error message stating:

"can't display this picture because the file is empty"

I have had a quick look for any other posts regarding this but couldn't find anything, so apologies if this has already been covered somewhere.

Not sure what customer is using yet but on my own test, same error comes up using Windows Desktop PC. Again file downloads from order made but file is empty and cannot open.
Tim - PicturesPro.com
11726 posts
admin
Fri Apr 03, 15
8:41 AM
When you uploaded the photos, did you by chance select to discard the original files?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Kenneth Leek
22 posts
Fri Apr 03, 15
4:28 PM
Dont think so Tim, but does sound likely! Will check it out now.

Thanks
Derek O'Leary
21 posts
Tue Sep 10, 19
4:30 PM
I get the same problem, where the jpeg is empty.

I actually "replace" the file with a new file, and still get the same error
Tim - PicturesPro.com
11726 posts
admin
Wed Sep 11, 19
9:07 AM
No clue as to why you would be getting that error unless the discard original is checked. You would have to email me the link to your Sytist admin, FTP access (username and password) and also where to test to download where it produces an empty JPG so I can look into it.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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