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Current Version: 4.9.3 | Sytist Manual | Common  Issues | Feature Requests

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Collection Problem

M
221 posts
Tue Apr 23, 24 9:54 AM CST

it happens to me and to clients

on PC ok, 

on mobile the collections don't work well, I don't know if it's due to the new update

mobile: I select a photo > I click on add to cart (collections) the cart now has an empty package and the new bar where you can add photos with the various squares with the + symbol does not open at the bottom
to make it appear I have to refresh the page, open another photo and now the collection bar appears
16,278 posts (admin)
Tue Apr 23, 24 10:29 AM CST

I experience no issues with that. It works fine for me.

Does it happen in the demo here?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
M
221 posts
Wed Apr 24, 24 9:19 AM CST

thanks tim, yes your demo works correctly, mine doesn't, I sent you an email with a video.

I don't know if it's a problem with my hosting or some improvement you can make in the next releases.
Greetings
16,278 posts (admin)
Wed Apr 24, 24 11:42 AM CST

I need a link to a gallery with password to test it out and watch the console. My guess is something you have added that is causing a javascript error. It's not a bug in Sytist.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
M
221 posts
Wed Apr 24, 24 12:19 PM CST
16,278 posts (admin)
Thu Apr 25, 24 3:49 AM CST

Something is wrong with the text/code you have for _package_instructions_ in Design -> Page Text that is breaking the code and causing a javascript error. 

Click the <> (HTML) icon and copy and paste what you have in that field here.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
M
221 posts
Thu Apr 25, 24 4:07 AM CST

<p>.

</p>
<p>Fai clic / tocca il simbolo "PIU" nel quadrato qui sotto a sinistra per aggiungere la foto che stai visualizzando al tuo pacchetto e completarlo
</p>
16,278 posts (admin)
Thu Apr 25, 24 4:15 AM CST

Change it to exactly this and it should work. There is a weird break before the </p>


<p>Fai clic / tocca il simbolo "PIU" nel quadrato qui sotto a sinistra per aggiungere la foto che stai visualizzando al tuo pacchetto e completarlo</p>
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
M
221 posts
Thu Apr 25, 24 5:43 AM CST

THANKS IT WORKS NOW

9 total messages
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This post has been viewed 82 times
Category: Bug
 
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