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Current Version: 4.9.3 | Sytist Manual | Common Issues | Feature Requests
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Download Error
R
Rolando Rivera
34 posts
Fri Apr 05, 24 8:24 AM CST
I have fotos set for downloads. When a customer clicks the download button they get a error500 and no download
Attached Photos
Tim - PicturesPro.com
16,292 posts
(admin)
Mon Apr 08, 24 3:41 AM CST
It would be either missing original files or an issue with your host.
You can email me the following for me to look into it:
1) The link / URL to your Sytist admin (where you log into your Sytist admin).
2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).
3) The gallery your are trying to download from.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
R
Rolando Rivera
34 posts
Tue Apr 09, 24 3:10 PM CST
Information you requested has been sent. Thank you for your help
Tim - PicturesPro.com
16,292 posts
(admin)
Wed Apr 10, 24 4:52 AM CST
I replied to your email a couple of days ago and have not received a reply back:
The problem is with the watermark file, but I don't see how you have free downloads in that gallery. The price list assigned to that gallery isn't showing with the photos.
How are you adding free downloads?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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