To post a new support question, click the Post New Topic button below.
Current Version: 5.2.5 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Checkout Issues With Paypal

C
22 posts
Fri Aug 25, 23 5:48 PM CST

I have been having a couple issues with checkout:

1. Payments being received but orders not showing up or being recorded. 

2. Orders going through but charging the client 2 or 3 times - which results in me having to refund.


I checked my PayPal developer dashboard and have no errors.

17,015 posts (admin)
Sat Aug 26, 23 5:31 AM CST

A couple of other users have been having the same issue and I can not reproduce it or figure out why.

Have you been successfully using PayPal checkout and this started recently or are you just starting to use it?

If you can EMAIL me access to your HOSTING control panel or FTP, I'd like to set up some logging.

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
17 posts
Sat Aug 26, 23 11:45 AM CST

Yes, I'm finding that payments are being received, but orders are not showing up and clients (and indeed myself) are not receiving order confirmation emails. 

UPDATE. One of my two affected orders is OK now.


Edited Sat Aug 26, 23 12:13 PM by Contemporary Dave
17,015 posts (admin)
Sat Aug 26, 23 12:12 PM CST
Contemporary Dave wrote:

Yes, I'm finding that payments are being received but orders are not showing up and clients (and indeed myself) are not receiving order confirmation emails. 

Have you been using PayPal Checkout for a while and this just started? Or are you just starting to use it?

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
C
17 posts
Sat Aug 26, 23 12:17 PM CST
Tim - PicturesPro.com wrote:

Have you been using PayPal Checkout for a while and this just started? Or are you just starting to use it?

Been using PayPal with Sytist / Photocard since the beginning with no problems. One of my two orders that was affected appears to be OK now, as I've just received an order confirmation. The other one still hasn't confirmed the order.

17,015 posts (admin)
Sat Aug 26, 23 12:20 PM CST
Contemporary Dave wrote:

Been using PayPal with Sytist / Photocard since the beginning with no problems. One of my two orders that was affected appears to be OK now, as I've just received an order confirmation. The other one still hasn't confirmed the order.

PayPal Standard Business or PayPal Checkout? (You can look in Settings -> Checkout & Payment).

This post is about "PayPal Checkout". 

If it is PayPal Standard Business then it is probably just delayed. But see: Customer Paid By PayPal But No Order Created

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
6 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 276 times
Category: Orders
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close