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Paypal Checkout Issues

S
67 posts
Sun Aug 13, 23 7:54 PM CST

Need some quick help.  

I switched from using PayPal Standard Business to PayPal  Checkout.  I did this in hopes of allowing use of Venmo and direct use of credit cards without leaving the site.  However I have now had a couple of issues which I believe are all related.  I have had two cases where the customer tries to pay and they get nothing but a spinning circle.  I'm not sure how far in check out process they are (meaning I'm not sure if they had successfully logged into Paypal or not).  They just give up waiting on the spinning to stop. There is no record of the transaction in Paypal or on my website. I then I had two cases which I belive are related to the first which the get past the Paypal login and are expecting to be "returned" to mysite for successful completion of the transaction.  However it just spins.  Those people gave up and then processed the transcation SUCCESSFULLY through using the credit card option.  However the big issue is when I check my records they have muliple transactions in Paypal (me getting paid) however there is no order matching it in my system.  Finally the third issue is again related to the above in which it apparently went through and they got an email from Paypal BUT the transaction is not complete on my website (I can still see their shopping cart).  

I really want to use Paypal Checkout but I have obviously done something wrong.  Also note I have had numerous successful transaction and even tried it out myself with no issues.  


Scott

17,014 posts (admin)
Mon Aug 14, 23 4:24 AM CST
Go here and log in with your PayPal account: 
There will be a recent errors section. See if there is anything under that and if so let me know. You can email me the info to info@picturespro.com


Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
67 posts
Mon Aug 14, 23 6:17 AM CST

Tim 


Sorry I should have mentioned that I checked for errors.  There are none listed.


Scott

17,014 posts (admin)
Mon Aug 14, 23 9:36 AM CST
You can email me the following for me to look at the settings and check for errors: 

1) The link / URL to your Sytist admin (where you log into your Sytist admin).

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).


Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
3 posts
Sun Aug 20, 23 8:03 PM CST

I am having the same issues that I'm trying to figure out. Did you ever figure yours out?

S
67 posts
Fri Aug 25, 23 2:11 PM CST
Suzanne Lemery wrote:

I am having the same issues that I'm trying to figure out. Did you ever figure yours out?

Hi Suzanne... Tim has reached out to me to see what is going on.   I had hoped that the update was going to fix my issue but I'm still having problems.  


Scott

C
17 posts
Sat Aug 26, 23 12:04 PM CST

I'm having the same issues.  Client and myself are receiving payment notifications from Paypal, but clients (and myself) are not receiving order confirmation emails.  Client orders are just sitting in their carts.

7 total messages
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