Download All Not Working....

My first galleries are now live and had a problem with the first customer to download all.  I thought I had it sorted but seems she only got 1 photo in the download.

Could you look and see what I might have done wrong in my settings?  I quickly sorted it by sending manually via wetransfer but want to ensure it's all automatic and not look incompetent again.

Thanks Michelle

You can email me the following for me to look into it: 

• 1) The link / URL to your Sytist admin (where you log into your Sytist admin).
• 2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).
• 3) The order number.

The download all product they purchased is just a single download product. It is not the buy all product. You need to remove that from your price list and add the Buy All you created to the price list.