Clients Can't Access Sub-galleries

Hi Tim, how are you ?

Quick query:  I have created many galleries with many sub galleries in each.

I have released details for viewing, but clients are coming back saying it is reverting them back to the outside of the gallery and not letting them in.  Obviously I have checked and the passwords are being put in correctly.

Been doing this process for 9 years, and its the first time this has occurred.

Steph.

Hi Steph

I remember this happening to me once and I was out of storage ... just something to check in case you haven't already. All the best.

Brooke.

Hi Brooke, yeah that's all good.  Did a complete delete from ALL photos and galleries last week in preparation for the amount of photos I need to upload.

Thanks so much x

Perhaps you are password protecting the sub galleries but also have a password for the main gallery. If that is the case, remove the password from the main gallery.