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Current Version: 4.4.1 | Sytist Manual | Common Issues | Feature Requests
Tax Not Charged On Order - Same Province
I have an order where tax was not charged for no reason.
Address is in the same province, all settings seem to be right, the item is taxable but out of nowhere for this order there was no tax charged.
I just want to understand why to avoid problems in the future.
it would be more helpful if you posted a screenshot of order, and of the product as set up in your products list, sytist version and PHP version. If a customer has used a different shipping address and that has not been set up then it will not charge tax, but without seeing those items i listed it is a shot in the dark. also if you have a pickup option you need to put that in in the tax table.
Thank you, For security purposes i would remove those screenshots, always black out customer email and phone. Very strange, i know there was a bug in a earlier sytist version. But i also see that the download is 15.00 but the total was 40.00 3 downloads would be 45.00 so what else was included in that order or was it a collection and you did not apply tax?
Here are the screenshots again, uploaded the wrong versions, was in a hurry.
There are quantity discounts on the downloads so therefore the $40 total, the amount is exact but there should have been taxe on it.
The customer does not have an account but that shouldn't make a difference either or never made a difference in the past.
I can't see or think of any reason for it not to be charged tax. I have tried to duplicate the same scenario many times now and can not duplicate any issue. May have been some sort of network glitch. If it happens again maybe we can find something in common.
My Email Address: firstname.lastname@example.org
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