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Booking Calendar - Not Receiving Booking In The Admin

T
358 posts
Thu Nov 10, 22 8:08 AM CST
I am trying to use my first booking calendar.

It all seems to be set up correctly, and I have taken sample bookings which have been bought by test customers and i am receiving the booking confirmation emails correctly, but the time slot is not showing as booked out in the admin and there are no booking to show.

I have tried deposit as percentage 100% and flat rate as the same as Fee 10 but with the same result.

Can you see what I am doing wrong at all?


Edited Thu Nov 10, 22 8:37 AM by Trailboy
T
358 posts
Thu Nov 10, 22 8:10 AM CST
Images...
Attached Photos

T
358 posts
Thu Nov 10, 22 8:23 AM CST
Think my issue is the same as
https://www.picturespro.com/support-forum/sytist/index.php?t=55126-booking-calendar-malfunction

Any ideas how that was corrected Tim?
T
358 posts
Thu Nov 10, 22 8:54 AM CST
Or is possibly because I appear to have created the school portrait booking calendar as 'sub-section' of the calendar category?

Attached Photos

Edited Thu Nov 10, 22 10:40 AM by Trailboy
T
358 posts
Thu Nov 10, 22 9:25 AM CST
Hi again Tim.

It is something to do with the require deposit when booking, as when this is unticked the bookings do show up correctly on a test calendar that I am working on. Square is my payment processor, if that has anything to do with it.

Looking to the future, it doesn't make sense logically that customers are having to a pay a 'deposit', especially of 100%, rather than just a straight fee like any other photo product or service.

Appreciate any help you can give.

Attached Photos

Edited Thu Nov 10, 22 10:41 AM by Trailboy
16,246 posts (admin)
Fri Nov 11, 22 3:55 AM CST
Look on the orders placed for the booking. Does it actually show any products on the order? The problem probably lies there but I don't know why.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
6 total messages
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