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Paypal Checkout Delay Notice

J
10 posts
Tue Sep 20, 22 11:09 AM CST
Hi, I'm having an issue with PayPal checkout. If someone pays with the Offline options, everything is great and it shows up in my pending orders.

When clients check out with PayPal, I do receive a payment notification from PayPal, but I do not see their order listed on Sytist in my pending orders area.

Also, they are receiving this Checkout Delay Notification.
J
10 posts
Tue Sep 20, 22 11:12 AM CST
Pic Below
Attached Photos

16,148 posts (admin)
Tue Sep 20, 22 11:49 AM CST
It could be that the SSL / httpS isn't in the URL (the security certificate). I have it forced in the links so all pages are over httpS now so see if the next one goes through.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
J
10 posts
Tue Sep 20, 22 12:22 PM CST
Hi Tim,

I just tried again and it did the same thing. Same delay message. Was I supposed to do anything else before trying again? Like logging out or anything?
16,148 posts (admin)
Tue Sep 20, 22 12:47 PM CST
Nothing else you need to do.

Is your PayPal account a Business account and not a personal one? It has to be a business account.

If it is a business account, check the IPN status. Instructions on this page under Check the IPN Status:
https://www.picturespro.com/sytist-manual/common-issues/customer-paid-by-paypal-but-no-order-created/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
J
10 posts
Tue Sep 20, 22 1:41 PM CST
Thank you, Tim! Called PayPal and they were able to walk me through it. Again, appreciate your help.
6 total messages
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Category: Payment Options
 
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